HSBC US reduced their max user ID length without checking existing users. I have been locked out for 2 weeks.

I have a long user ID and have my HSBC account for 5+ years, no issues. Recently they added a new limit for their user ID length to 50 without checking if it would affect any existing users. I have been completely locked out of my HSBC account without being able to access my money for 2 weeks, both online and mobile.

I don't know what my options are. I have complained on the HSBC hotline and call in everyday, I know many of their agents in the Philippines by name now. They kept telling me they have a resolution coming and I call in and they say their IT team is still investigating.

I had to debug myself just to find the error message since the spinner would just keep spinning and it just said "Service unavailable" on the app.

{"error_code":2013,"error_message":"User ID exceeds maximum size","headers":[]}

I'm at a loss for what to do. So completely unresponsible. I even tried emailing their CTO (lol) but of course didn't get a response. I have bills that I need to pay and I am now at the point where I am going to be owing money if I don't get access back.

Would love any advice.

reddit.com
u/YardNo1234 — 12 days ago

HSBC US reduced their max user ID length to 50 without checking existing users. I have been locked out for 2 weeks.

I have a long user ID and have my HSBC account for 5+ years, no issues. Recently they added a new limit for their user ID length to 50 without checking if it would affect any existing users. I have been completely locked out of my HSBC account without being able to access my money for 2 weeks, both online and mobile.

I don't know what my options are. I have complained on the HSBC hotline and call in everyday, I know many of their agents in the Philippines by name now. They kept telling me they have a resolution coming and I call in and they say their IT team is still investigating.

I had to debug myself just to find the error message since the spinner would just keep spinning and it just said "Service unavailable on the app"

{"error_code":2013,"error_message":"User ID exceeds maximum size","headers":[]}

I'm at a loss for what to do. So completely unresponsible. I even tried emailing their CTO (lol) but of course didn't get a response. I have bills that I need to pay and I am now at the point where I am going to be owing money if I don't get access back.

Would love any advice.

reddit.com
u/YardNo1234 — 12 days ago
▲ 9 r/HSBC

HSBC US reduced their max user ID length to 50 without checking existing users. I have been locked out for 2 weeks.

I have a long user ID and have my HSBC account for 5+ years, no issues. Recently they added a new limit for their user ID length to 50 without checking if it would affect any existing users. I have been completely locked out of my HSBC account without being able to access my money for 2 weeks, both online and mobile.

I don't know what my options are. I have complained on the HSBC hotline and call in everyday, I know many of their agents in the Philippines by name now. They kept telling me they have a resolution coming and I call in and they say their IT team is still investigating.

I had to debug myself just to find the error message since the spinner would just keep spinning and it just said "Service unavailable on the app"

{"error_code":2013,"error_message":"User ID exceeds maximum size","headers":[]}

I'm at a loss for what to do. So completely unresponsible. I even tried emailing their CTO (lol) but of course didn't get a response. I have bills that I need to pay and I am now at the point where I am going to be owing money if I don't get access back.

Would love any advice.

reddit.com
u/YardNo1234 — 12 days ago

garcon: local web/mobile workspace for opencode

i'm building Garcon, a local-first browser/mobile workspace for coding agents, and added OpenCode support.

the idea is simple: keep OpenCode running locally, but give it a practical browser/mobile surface around sessions, files, terminal, approvals, git diffs, staging, worktrees, and review notes.

curious what OpenCode users would actually want in a browser/mobile layer, and what should stay terminal-native.

reddit.com
u/YardNo1234 — 26 days ago

pi-models-dev: use opencode provider/model IDs in Pi

i put together a small Pi extension that discovers user-enabled providers from models.dev at runtime.

basically, it lets Pi use most of the same provider/model IDs people know from opencode, as long as the provider uses an OpenAI-compatible or OpenRouter-compatible transport.

useful when you want to try those providers without hand-writing models.json entries or waiting for Pi's generated provider snapshot to catch up.

notes:

  • providers are only registered when explicitly enabled via auth.json or models.json
  • Pi built-ins are not replaced by default
  • provider-specific quirks still apply
reddit.com
u/YardNo1234 — 26 days ago