Horrible experience with Telus
Sharing my experience with Telus.
called in to renew my telus internet as my renewal date was October 13.
I was paying $65 plus taxes for past two years.
The first agent offered me $75 for 1.5 GB and $85 for 3 GB. I asked for loyalty team as i believed they could give me a better offer.
The second agent from loyalty offered me $85 for 1.5 GB and $95 for 3 GB. I told them there is an increase. Since i have an offer from Rogers ; i told them about it. The agent offered to have it escalated to a superior team.
The third agent from specialized loyalty team (apparently) offered me $90 for 1.5 GB and $105 for 3 GB. (I lost it at this time).
I asked her about why there was a increase in price every time i spoke to different agent. She provided me no response. I asked to cancel the plan on the renewal date. My spouse was the account holder. The agent spoke to my spouse for approval and cancelled it effective today which i did not ask for as i had the Rogers possibly set to install new internet on October 13.
When i asked her not to cancel, she said she cannot reverse it anymore. She told me that my spouse told her to cancel it today which i denied as i was on the call and wanted to speak to a supervisor as well want the voice recording of the call.
After 5 mins, when i was adamant that i do not want to be disconnected and wanted her name and email as well reference; magically she was able to reverse what she did.
I am still cancelling our service on October 13.
PS: i did not raise my voice or swear at her. I was very calm with my interaction even though i am fairly certain my frustration of the whole experience of this call was evident.