S3XY Dash - issue with updating via app
I've had a S3XY Dash since the initial launch in late February in my Austin built May 2025 Juniper.
The app cannot recognize that the S3XY Dash is on the most up-to-date firmware 6.8.2, and still shows my Dash firmware as 6.3.3. It continues to show the blue dot next to Software Update that an update is available for the Dash.
When I go into that Updates menu it says my current firmware is 6.3.3, and just underneath the words "Firmware Update" at the top is the word searching... that never finishes. Additionally, the UPDATE button at the bottom of that page is greyed out and the only button that works is GO BACK. it has been that way for the last several updates. I seem to only be able to update the Dash by direct interface with the Dash Settings on the touchscreen, but the app cannot recognize the Dash has been updated, so it would seem the app is not communicating with the Dash.
Troubleshooting attempts:
Reboot Dash - no luck.
Reboot Commander - no luck.
Reboot Tesla w/double scroll wheel reset - no luck.
Uninstall and reinstall S3XY App - no luck.
Forget Bluetooth pairings for both Dash and Commander and re-pair - no luck.
Kind of at a loss on what to try next, but I thought communication between the App and Dash was fixed a couple of updates ago.
Any suggestions?