Going to take action.
Placed an order online for a zinger burger.
Was told there was no zinger fillets.
Asked if I was happy with boneless chicken in the burger. I agreed.
There was a bone in the chicken and as I bit in to it I damaged my teeth.
Called the store to advise them, they told me there was no boned chicken left for them to serve. I told them I still had the burger and was happy to bring it back. They asked me to come back and show them the burger. Which I did. Upon inspection the bone was clearly there. The supervisor on duty said she would do an incident report and she would call her manager. She moved away from the window and called her manager, I heard her manager on speaker say "just give him a fucking $30 credit"
The young lady came back with a piece of paper, telling me she could give me a $30 credit.
I refused and told her I heard what her manager said and I'd prefer the indigent report.
She asked to see my tooth, I reluctantly showed her and she said she needed a closer look, which I refused. She advised that she had worked in a dental clinic before.
Again I refused. She ended up taking my details down and giving me the store email.
Highly unprofessional, appalling behaviour from upper management. The young lady serving me is not to blame here.
Looks like a visit to the dentist is on the cards, potentially further action.
Picture of my boneless chicken burger with the giant bone on the left.