Cancellation & compensation
I was supposed to be on VS8 from LAX to LHR on 6th October but this was cancelled after several hours delay at the airport. I had won an upgrade bid which was also debited.
It was absolute carnage at the airport and rebooking / hotel stays were awfully handled.
Does anyone have any real life experience on how long UK261 takes to come through and if VA are likely to give any additional compensation (even if points) for poor customer experience?