u/ancientastronaut2

Thought this might be a fun post.

We're a casual Saas company and many of our automated emails or marketing emails begin with "Hey, First Name,", not to mention many of my coworkers beginning their own emails that way, although I usually use "Hi".

Well, recently we had a newly onboarded customer ream her project manager over the use of "Hey" and said she finds it disrespectful, and asked he not use it anymore.

It became a problem when I needed to add her to a workflow after launching, because all the emails therein begin with "Hey".

This is a one-off and I'm not taking it too seriously, but was wondering what everyone else thinks? Is "Hey" too casual?

To be clear, we do not serve a formal industry. Like not at all. Some of our customers even curse on a regular basis.

I thought I would start here, because I don't know if this is age related, but it's definitely become noticeably worse in the past few years.

I'm 56, and people interrupt me all the time these days. Customers, my husband, my kids, speaking to people that come to give me estimates on work around the house...

Admittedly, I do have ADHD, but I've seldom had this issue in the past.

So I've begun to really question whether it's me. Am I not explaining myself well? Am I not being concise enough? Am I taking too long to get my point across?

I don't think I am, because they will interrupt after I speak like two sentences.

Could it be the growing lack of people's attention spans in general? Or they don't want to hear it from an old lady?

I often snap at my husband and am barely able to keep from losing it at my customers.

I know some people that program automated scheduled texts to go out to me at certain intervals like "how are you?" and it's so obvious it's automated because sometimes I was just texting them the day before.

Is it just me, or is it kind of tacky?

I think it's more for them to remember to say Hi or check in on someone, but to me as the receiver it seems silly.

We have only two CSMs here and our manager is the Director of Ops.

Whenever we have a customer escalating, it feels like everyone runs for the hills.

We post the issue in slack, and whatever involved parties chime in and basically tell me what to say.

I'm fine with that on the first pass, or maybe even second, but sometimes they keep escalating and ask to speak to someone above my head, at which time it gets awkward because our leaders don't want to be involved.

I was told by the other CSM they see it as a weakness or lack of autonomy to bring leadership into an escalation, but I think that's ridiculous if the customer is asking. Sometimes they just need to feel heard by a leader, right?

I've been in CS for over ten years at four different companies and never had this before. A Director, or even CEO occasionally, would always step in if the customer asked to speak to someone higher up.

I don't think there's anything I can do to change this, but just wanted to vent and seek feedback from anyone who's experienced this.

Am I crazy?

I couldn't take the clanging sound of ceramic on ceramic anymore. 😞

Although my husband and I have always lovingly bickered, lately we're having communication issues and I think it's due to us both having brain fog.

Mine is due to menopause, and his is due to kidney problems. Both of us have a lot of stress.

So when we talk sometimes, we're completely misunderstanding each other. He's constantly saying I didn't answer his question when I did, and I'm apparently misunderstanding the question.

We go round and round, it escalates, then we give up and separate for a few hours to cool off. Later we discuss it again calmly and figure out what went wrong.

Rinse and repeat. 🫤

Last week we went on a road trip vacay and this didn't happen the entire time. I suppose because we were more relaxed.