Deposit protection has two obligations not one — and since May 2026 missing either blocks your Section 8
Something that keeps catching landlords out. Protecting the deposit and serving the prescribed information are two separate legal obligations, both within 30 days of receiving the deposit. A lot of landlords protect promptly and assume the scheme confirmation email covers everything. It doesn’t. The prescribed information has to be served separately.
Before 1 May that was mainly a financial risk — 1 to 3 times the deposit amount as a penalty. Since Section 21 went, missing either obligation now blocks Section 8 possession on all grounds except anti-social behaviour. So it’s gone from being an annoying fine to potentially being unable to recover your property at all.
One other change a lot of people haven’t clocked — since 1 May you can’t take more than one month’s rent in advance. Even if the tenant offers more voluntarily you can’t accept it. The old workaround of asking for three or six months upfront as an informal credit check is now a prohibited payment.
Anyone had experience with deposit disputes going through ADR? Curious whether adjudicators are applying a stricter standard since the Renters Rights Act came in.