New flight didn't include baggage, but now I'm not getting fully reimbursed
Basically, my Iberia flight got cancelled one hour before departure and I got put into another flight. Originally, I had a passage that included a piece of baggage and I paid to add a second. The new passage did not include my second piece of baggage, so I ended up having to pay R$ 928,52 for it on the spot (about 158€). Now, I got the reimbursement but it's only 107€, which is a whole 50€ less than what they owe me. I called again and they said it might be because of the bank taking a percentage for the currency exchange, which makes no sense to me because Iberia is a Spain based company and they're not paying me back in Brazilian real, but in euro.
Where they stupid enough to change euro to Brazilian real to euro again? Where did those 50 euros go to?
Has anyone had a similar experience before and knows what else I can try? Behind scammed out of a whole 50€ does royally piss me off.
Respuestas en español tb son muy bienvenidas.