Broken tool, Lowes said call number
I have a pair of small diagonal cutters that the spring snapped on. I took them to the local Lowe's and they didn't know if they had a lifetime warranty or not. After some research they determined they could replace with only the exact same one, if available. It is 15 years old, so of course an identical one isn't available, but a similar one is available. They said that I had to contact Kobalt Customer service. That's a new one for me and makes me want to dump all my Kobalt tools.
Is this the process? They previously just given me a new tool of similar design on the spot.