u/baydemoo

Title: [Unsolved] BSOD VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e) on Battery Power & After Heavy Load - Acer Nitro V15 ANV15-52

Hi everyone,

About 3 weeks ago, we bought an Acer Nitro V15 ANV15-52 laptop (FreeDOS) for my sibling to use for university. I did the initial setup and installed the drivers located on its internal disk partition. Everything seemed fine at first, but my sibling told me it started giving blue screens and shutting down while studying. The initial error code was KERNEL_MODE_HEAP_CORRUPTION.

Since they were at university and had an urgent assignment, I couldn't intervene immediately. It wasn't a constant error; sometimes it worked flawlessly for 3 hours, other times it crashed 5-10 minutes after booting.

Thinking it might need a clean install, I formatted the PC, installed a fresh Windows 11, and downloaded all the latest drivers directly from Acer's official site. Turns out, the official VGA driver on their site is bugged/wrong. In games, there was a faint red watermark in the bottom right corner (See Image 1). I asked an AI about this, and it said this was likely a developer test driver. I tested it via CMD (nvidia-smi) and saw that the driver wasn't recognizing the GPU properly and was locking the wattage at a 50W limit (See Image 2).

After this, I used DDU again to completely remove the drivers in Safe Mode and reinstalled the original OEM drivers that came inside the laptop's ResourceCD disk. Running the same CMD command, it correctly showed the RTX 5050 with a 60W capacity, as it should be.

I installed all missing drivers from the Device Manager; there were no unknown devices left. The system was completely clean. Then came our main issue: the VIDEO_MEMORY_MANAGEMENT_INTERNAL (Bugcheck 10e) error. I evaluated all possibilities for this. I am attaching the last 4 minidump files below, and they all point to the exact same issue (dxgmms2.sys and VIDMM_CPU_HOST_APERTURE::MapRange).

Finally, I downloaded and installed the latest BIOS and VBIOS updates from Acer's official site. I thought this would definitely fix it, but I was wrong—the issue persists. Throughout this process, I disabled Windows Update using a blocker so it wouldn't download incompatible/outdated drivers in the background.

Here is the catch regarding when it crashes: Initially, I thought this ONLY happened on battery power. However, yesterday proved me wrong. I played CS for about 3 hours while the laptop was plugged in without a single issue. But the moment I closed the game and started browsing forums on the internet, I got the exact same BSOD.

So it never crashes during heavy gaming or heavy load. It seems to crash when transitioning from a high-power state to an idle state (like closing a game), waking the laptop from sleep, or manually switching to "Battery Saver" mode while having a few browser tabs open. It is completely intermittent and unpredictable.

Here is a summary of the troubleshooting steps I've taken:

• Driver cleanup and fixing the first error: Cleaned NVIDIA and Intel drivers in Safe Mode using DDU. Reinstalling the original internal NVIDIA driver fixed the 50W limit and the KERNEL_MODE_HEAP_CORRUPTION error.
• OEM Driver Installation: Used the factory drivers from the internal ResourceCD partition instead of the official website. Clean installed Intel VGA UMA, Intel Chipset, and Intel Turbo Boost (MEI).
• Windows Update Blocker: Used a blocker tool to prevent Windows Update from overwriting these stable drivers.
• BIOS Update: Updated the motherboard BIOS from v1.30 to the latest v1.53 (System optimization) from Acer's site.
• VBIOS Update: Successfully flashed the Firmware (VBIOS) update provided for the NVIDIA RTX 5050.
• RAM Test: Ran Windows Memory Diagnostic, and no errors were found.
• Last Attempts: Just now, I disabled Memory Integrity (Core Isolation) and Hardware-Accelerated GPU Scheduling (HAGS) in Windows. I'm currently testing with these turned off, but this didn't fix it either.
• ı disable intel graphics on nvidia control panel. now laptop always using the rtx 5050, ım testing it right now but propably this wont fix it either.

I'm open to any suggestions. Is there anything I missed? Sending it to warranty is my last resort, but I want to rule out every single software possibility first to avoid the hassle.

Minidump Files:

• Dump File 1 (qd0y8o.dmp)
• Dump File 2 (prjbf2.dmp)
• Dump File 3 (cfo9kh.dmp)
• Dump File 4 (yfq8c8.dmp)

Hi everyone,

About 3 weeks ago, we bought an Acer Nitro V15 ANV15-52 laptop (FreeDOS) for my sibling to use for university. I did the initial setup and installed the drivers located on its internal disk partition. Everything seemed fine at first, but my sibling told me it started giving blue screens and shutting down while studying. The initial error code was KERNEL\_MODE\_HEAP\_CORRUPTION.

Since they were at university and had an urgent assignment, I couldn't intervene immediately. It wasn't a constant error; sometimes it worked flawlessly for 3 hours, other times it crashed 5-10 minutes after booting. When they came home, I thought maybe the drivers were incompatible with Windows 10, so I upgraded it to Windows 11. When the issue persisted, I used DDU to wipe the graphics drivers and reinstalled them from Acer's official website. That didn't solve it either.

Thinking it might need a clean install, I formatted the PC, installed a fresh Windows 11, and downloaded all the latest drivers directly from Acer's official site. Turns out, the official VGA driver on their site is bugged/wrong. In games, there was a faint red watermark in the bottom right corner (See Image 1). I asked an AI about this, and it said this was likely a developer test driver. I tested it via CMD (nvidia-smi) and saw that the driver wasn't recognizing the GPU properly and was locking the wattage at a 50W limit (See Image 2).

After this, I used DDU again to completely remove the drivers in Safe Mode and reinstalled the original OEM drivers that came inside the laptop's ResourceCD disk. Running the same CMD command, it correctly showed the RTX 5050 with a 60W capacity, as it should be.

I installed all missing drivers from the Device Manager; there were no unknown devices left. The system was completely clean. Then came our main issue: the VIDEO\_MEMORY\_MANAGEMENT\_INTERNAL (Bugcheck 10e) error. I evaluated all possibilities for this. I am attaching the last 4-5 minidump files, and they all point to the exact same issue (dxgmms2.sys and VIDMM\_CPU\_HOST\_APERTURE::MapRange).

Finally, I downloaded and installed the latest BIOS and VBIOS updates from Acer's official site. I thought this would definitely fix it, but I was wrong—the issue persists. Throughout this process, I disabled Windows Update using a blocker so it wouldn't download incompatible/outdated drivers in the background.

Here is the catch: The crashes NEVER happen during gaming or when the laptop is plugged in. They ONLY happen when on battery power. I've gotten this error when waking the laptop from sleep (it reboots with a BSOD as soon as the desktop appears). It usually happens when browser tabs and Word are open. As a test, I switched to "Battery Saver" mode while having 3-5 tabs open, and it instantly gave the error and rebooted. However, I tried the exact same thing 5-6 more times later, and it didn't crash. In short, it's intermittent and unpredictable when or under what conditions it will crash, but I NEVER get this error while using the NVIDIA GPU heavily or when plugged into the charger.

Here is a summary of the troubleshooting steps I've taken:

• Driver cleanup and fixing the first error: Cleaned NVIDIA and Intel drivers in Safe Mode using DDU. Reinstalling the original internal NVIDIA driver fixed the 50W limit and the KERNEL\_MODE\_HEAP\_CORRUPTION error.

• OEM Driver Installation: Used the factory drivers from the internal ResourceCD partition instead of the official website. Clean installed Intel VGA UMA, Intel Chipset, and Intel Turbo Boost (MEI).

• Windows Update Blocker: Used a blocker tool to prevent Windows Update from overwriting these stable drivers.

• BIOS Update: Updated the motherboard BIOS from v1.30 to the latest v1.53 (System optimization) from Acer's site.

• VBIOS Update: Successfully flashed the Firmware (VBIOS) update provided for the NVIDIA RTX 5050.

• Power Setting Tests: Since the error triggers in low power states on battery, I ran load tests by playing a 4K video in the browser while setting Windows to "Best Power Efficiency" mode.

• RAM Test: Ran Windows Memory Diagnostic, and no errors were found.

• Last Attempts: Just now, I disabled Memory Integrity (Core Isolation) and Hardware-Accelerated GPU Scheduling (HAGS) in Windows. I'm currently testing with these turned off, but assuming this won't fix it either, I decided to post here.

I'm open to any suggestions. Is there anything I missed? Sending it to warranty is my last resort, but I want to rule out every single software possibility first to avoid the hassle.

my system specs

Hi everyone,

About 3 weeks ago, we bought an Acer Nitro V15 ANV15-52 laptop (FreeDOS) for my sibling to use for university. I did the initial setup and installed the drivers located on its internal disk partition. Everything seemed fine at first, but my sibling told me it started giving blue screens and shutting down while studying. The initial error code was KERNEL\_MODE\_HEAP\_CORRUPTION.

Since they were at university and had an urgent assignment, I couldn't intervene immediately. It wasn't a constant error; sometimes it worked flawlessly for 3 hours, other times it crashed 5-10 minutes after booting. When they came home, I thought maybe the drivers were incompatible with Windows 10, so I upgraded it to Windows 11. When the issue persisted, I used DDU to wipe the graphics drivers and reinstalled them from Acer's official website. That didn't solve it either.

Thinking it might need a clean install, I formatted the PC, installed a fresh Windows 11, and downloaded all the latest drivers directly from Acer's official site. Turns out, the official VGA driver on their site is bugged/wrong. In games, there was a faint red watermark in the bottom right corner (See Image 1). I asked an AI about this, and it said this was likely a developer test driver. I tested it via CMD (nvidia-smi) and saw that the driver wasn't recognizing the GPU properly and was locking the wattage at a 50W limit (See Image 2).

After this, I used DDU again to completely remove the drivers in Safe Mode and reinstalled the original OEM drivers that came inside the laptop's ResourceCD disk. Running the same CMD command, it correctly showed the RTX 5050 with a 60W capacity, as it should be.

I installed all missing drivers from the Device Manager; there were no unknown devices left. The system was completely clean. Then came our main issue: the VIDEO\_MEMORY\_MANAGEMENT\_INTERNAL (Bugcheck 10e) error. I evaluated all possibilities for this. I am attaching the last 4-5 minidump files, and they all point to the exact same issue (dxgmms2.sys and VIDMM\_CPU\_HOST\_APERTURE::MapRange).

Finally, I downloaded and installed the latest BIOS and VBIOS updates from Acer's official site. I thought this would definitely fix it, but I was wrong—the issue persists. Throughout this process, I disabled Windows Update using a blocker so it wouldn't download incompatible/outdated drivers in the background.

Here is the catch: The crashes NEVER happen during gaming or when the laptop is plugged in. They ONLY happen when on battery power. I've gotten this error when waking the laptop from sleep (it reboots with a BSOD as soon as the desktop appears). It usually happens when browser tabs and Word are open. As a test, I switched to "Battery Saver" mode while having 3-5 tabs open, and it instantly gave the error and rebooted. However, I tried the exact same thing 5-6 more times later, and it didn't crash. In short, it's intermittent and unpredictable when or under what conditions it will crash, but I NEVER get this error while using the NVIDIA GPU heavily or when plugged into the charger.

Here is a summary of the troubleshooting steps I've taken:

• Driver cleanup and fixing the first error: Cleaned NVIDIA and Intel drivers in Safe Mode using DDU. Reinstalling the original internal NVIDIA driver fixed the 50W limit and the KERNEL\_MODE\_HEAP\_CORRUPTION error.

• OEM Driver Installation: Used the factory drivers from the internal ResourceCD partition instead of the official website. Clean installed Intel VGA UMA, Intel Chipset, and Intel Turbo Boost (MEI).

• Windows Update Blocker: Used a blocker tool to prevent Windows Update from overwriting these stable drivers.

• BIOS Update: Updated the motherboard BIOS from v1.30 to the latest v1.53 (System optimization) from Acer's site.

• VBIOS Update: Successfully flashed the Firmware (VBIOS) update provided for the NVIDIA RTX 5050.

• Power Setting Tests: Since the error triggers in low power states on battery, I ran load tests by playing a 4K video in the browser while setting Windows to "Best Power Efficiency" mode.

• RAM Test: Ran Windows Memory Diagnostic, and no errors were found.

• Last Attempts: Just now, I disabled Memory Integrity (Core Isolation) and Hardware-Accelerated GPU Scheduling (HAGS) in Windows. I'm currently testing with these turned off, but assuming this won't fix it either, I decided to post here.

I'm open to any suggestions. Is there anything I missed? Sending it to warranty is my last resort, but I want to rule out every single software possibility first to avoid the hassle.

Hi everyone,

About 3 weeks ago, we bought an Acer Nitro V15 ANV15-52 laptop (FreeDOS) for my sibling to use for university. I did the initial setup and installed the drivers located on its internal disk partition. Everything seemed fine at first, but my sibling told me it started giving blue screens and shutting down while studying. The initial error code was KERNEL_MODE_HEAP_CORRUPTION.

Since they were at university and had an urgent assignment, I couldn't intervene immediately. It wasn't a constant error; sometimes it worked flawlessly for 3 hours, other times it crashed 5-10 minutes after booting. When they came home, I thought maybe the drivers were incompatible with Windows 10, so I upgraded it to Windows 11. When the issue persisted, I used DDU to wipe the graphics drivers and reinstalled them from Acer's official website. That didn't solve it either.

Thinking it might need a clean install, I formatted the PC, installed a fresh Windows 11, and downloaded all the latest drivers directly from Acer's official site. Turns out, the official VGA driver on their site is bugged/wrong. In games, there was a faint red watermark in the bottom right corner (See Image 1). I asked an AI about this, and it said this was likely a developer test driver. I tested it via CMD (nvidia-smi) and saw that the driver wasn't recognizing the GPU properly and was locking the wattage at a 50W limit (See Image 2).

After this, I used DDU again to completely remove the drivers in Safe Mode and reinstalled the original OEM drivers that came inside the laptop's ResourceCD disk. Running the same CMD command, it correctly showed the RTX 5050 with a 60W capacity, as it should be.

I installed all missing drivers from the Device Manager; there were no unknown devices left. The system was completely clean. Then came our main issue: the VIDEO_MEMORY_MANAGEMENT_INTERNAL (Bugcheck 10e) error. I evaluated all possibilities for this. I am attaching the last 4-5 minidump files, and they all point to the exact same issue (dxgmms2.sys and VIDMM_CPU_HOST_APERTURE::MapRange).

Finally, I downloaded and installed the latest BIOS and VBIOS updates from Acer's official site. I thought this would definitely fix it, but I was wrong—the issue persists. Throughout this process, I disabled Windows Update using a blocker so it wouldn't download incompatible/outdated drivers in the background.

Here is the catch: The crashes NEVER happen during gaming or when the laptop is plugged in. They ONLY happen when on battery power. I've gotten this error when waking the laptop from sleep (it reboots with a BSOD as soon as the desktop appears). It usually happens when browser tabs and Word are open. As a test, I switched to "Battery Saver" mode while having 3-5 tabs open, and it instantly gave the error and rebooted. However, I tried the exact same thing 5-6 more times later, and it didn't crash. In short, it's intermittent and unpredictable when or under what conditions it will crash, but I NEVER get this error while using the NVIDIA GPU heavily or when plugged into the charger.

Here is a summary of the troubleshooting steps I've taken:

• Driver cleanup and fixing the first error: Cleaned NVIDIA and Intel drivers in Safe Mode using DDU. Reinstalling the original internal NVIDIA driver fixed the 50W limit and the KERNEL_MODE_HEAP_CORRUPTION error.

• OEM Driver Installation: Used the factory drivers from the internal ResourceCD partition instead of the official website. Clean installed Intel VGA UMA, Intel Chipset, and Intel Turbo Boost (MEI).

• Windows Update Blocker: Used a blocker tool to prevent Windows Update from overwriting these stable drivers.

• BIOS Update: Updated the motherboard BIOS from v1.30 to the latest v1.53 (System optimization) from Acer's site.

• VBIOS Update: Successfully flashed the Firmware (VBIOS) update provided for the NVIDIA RTX 5050.

• Power Setting Tests: Since the error triggers in low power states on battery, I ran load tests by playing a 4K video in the browser while setting Windows to "Best Power Efficiency" mode.

• RAM Test: Ran Windows Memory Diagnostic, and no errors were found.

• Last Attempts: Just now, I disabled Memory Integrity (Core Isolation) and Hardware-Accelerated GPU Scheduling (HAGS) in Windows. I'm currently testing with these turned off, but assuming this won't fix it either, I decided to post here.

I'm open to any suggestions. Is there anything I missed? Sending it to warranty is my last resort, but I want to rule out every single software possibility first to avoid the hassle.