2 Amarr Heritage 3K door panels replaced, $3K, full of scratches. Thoughts?
Hi. Thanks for taking the time to check out this post. I was hoping to get your thoughts on whether or not Amarr might replace two new panels I purchased, given they're under warranty.
Quick history:
- Full garage door installed earlier this year. Lovely door, we were very happy with it.
- Nice, but elderly fellow hit the bottom-most panel with his car, denting it badly.
- Called the installer and ordered two new panels for about three thousand dollars!! (just under)
- 6 weeks later (today) the panels arrived.
- I was in a meeting and couldn't inspect the panels before the technician installed them.
- After install done, I find that the 2 new panels are full of scratches in the paint.
So, I have to call the company who installed it tomorrow. Chat with the project manager, see if we can get Amarr to ship us out new panels that aren't scratched.
My question to you is: what are my chances? Are they going to laugh in my face?
The thing is, these were expensive, and except for the dent, they're in far worse condition than the panels we replace are.
Anyone have any ideas what my options might be? Thanks in advance for any advice or thoughts you might have.
I know I might be nitpicking, but we had to pay a lot for these panels and were kinda expecting doors to be in new condition.
