KP Refusing Ritalin - New Policy?
Hey y’all, hoping someone can clear up whether this is a real policy or if KP is being difficult on purpose.
I’ve been seeing the same out-of-network psychiatrist (because KP psych is bootyhole) for the last three years, and getting the same Rx’s of 15mg Ritalin and 100mg Zoloft. Out of nowhere, KP refused my last refills in July and initially said it was because it was “suspicious”, but is now changing to say that it’s because “under current KP policy, we do not fill controlled substances from outside providers”. I’m not sure when or how this changed, I asked for them to direct me to the dated policy change but was of course ignored. Is this worth pursuing with member services? Or is this actually a new policy other people are dealing with too?
I’m in NorCal if that helps.
Thanks y’all.
EDIT: I'm a self-pay member ($466 a month!!!) so between this and other issues I've had with KP I'm prob just gonna switch to Cigna. I appreciate everyone's feedback! It's been very helpful to try to make sense of a very confusing situation!