Ah So Yum served us a non-veg bao instead of a veg one. What can be done?
Yesterday we ordered from Ah So Yum on Swiggy. One of the items was the Veg Say Cheese Bao.
Unfortunately, we were served what appeared to be a non-vegetarian bao instead. We only realized it after taking a bite. Two of us are strict vegetarians, and the realization made us throw up.
We immediately called the restaurant and spoke to the manager. While the mistake was acknowledged, there was no meaningful effort to understand how such a serious lapse happened or to make things right.
This isn't just a wrong order. For many people, vegetarianism is based on religious beliefs, ethics, or dietary restrictions. Serving non-vegetarian food instead of a vegetarian order is a serious quality control failure. Customers shouldn't have to inspect every bite before eating.
I've already raised the issue with Swiggy, but I genuinely don't think a simple apology is an adequate response for something like this.
Has anyone dealt with something similar?
- Can this be reported to FSSAI?
- Is there any consumer forum or legal action that can be taken in cases where a restaurant serves non-vegetarian food instead of a vegetarian order?
- Has anyone successfully held either the restaurant or Swiggy accountable for something like this?
Would appreciate any guidance.