How long does Cloudflare usually take to act on a phishing / cloned website report?
Hi everyone, our company website has recently been cloned almost entirely on a fraudulent domain.
The fake website copies our brand name, design, product catalogue, texts and company information, and is also starting to appear in Google Search results.
The domain is behind Cloudflare, so we submitted a phishing / brand impersonation abuse report to Cloudflare a couple of days ago. We have also reported it to the domain registrar, the registry, Google Safe Browsing and Microsoft SmartScreen.
The website is still online after 48 hours.
Has anyone dealt with a similar situation involving Cloudflare?
How long did it take before Cloudflare investigated the report or took action? And if Cloudflare was only acting as a reverse proxy, were they able to help identify or contact the actual hosting provider?
I’m mainly interested in understanding what kind of response time is realistic and whether there is anything else worth doing at this stage.
Thanks!