Help with PKC 30th booster bundles as I’m confused
So my girlfriend has pre-ordered (luckily) several 30th items.
Including two ETB’s, sticker collections etc. she also pre-ordered 3 booster bundles.
The 3 booster bundles were split. She managed to order 2 and then I was able to order 3 so she went back on and managed to order another one.
The order I have highlighted above at 23:16 BST (which for some reason shows at a later time despite being her first order) is for the first 2.
The order below that is marked at 20:16 BST is for the 1 booster bundle she completed after I told her I was able to get 3.
Now the issue at hand is that she received an email stating that the payment info needs to be updated for the order with 1 booster bundle. We have tried and we have gotten errors however each order uses the same card, the money is present but we are being told the order containing 1 booster bundle is at risk of being cancelled…
Any advice or is it likely the order containing 1 is to be cancelled as it’s viewed as a duplicate issue and we need not worry about the successful order containing 2 booster bundles.