u/davidmglw

Hi everyone, looking for some advice on how to handle an insurance question in the UK.

I dropped my car off at a main dealer for a simple dashcam installation. When I went to collect it, I discovered significant bodywork damage (dents, scratches, and paint damage on the side panels, wheel arch, and rear door) that happened while the car was in their care.

The dealership admitted fault (their valeting team damaged it while moving the vehicle), and they have arranged to repair everything at their own official approved bodyshop at no cost to me, along with providing a courtesy car.

My question is: Should I still inform my own car insurance company about this incident?

I am not looking to make a claim since the dealership is paying directly, and I am not aware if they are using their trade insurance to cover the cost of the damage.

I would appreciate hearing from anyone who has been in a similar situation or knows how the UK insurers' process works. Thanks!

Hi all,

I’m currently insured with Admiral and will be moving to a new rental property next month, so I will need to update my address (which will result in a mid-term adjustment).

The new place is actually in a safer area with gated parking, but I had a non-fault claim last month (claimed through the third-party insurer).

Just wondering when they recalculate my premium after the address change, is this likely to cause a big increase? Or does the safer location usually balance things out? Would appreciate any insights from people who have been in a similar situation.

Thank you.

Hi all, need quick advice.

My parked 8 month old car was hit when another vehicle rolled back due to a failed handbrake. It’s a non-fault claim (front bumper + bonnet paint damage).

I’m deciding between:

1. My insurance (Admiral) - but I only get a courtesy car if I use their approved bodyshop. I would prefer main dealer repair since the car is relatively new.

2. AX Accident Exchange - they offer a like-for-like courtesy car and handle everything, and say I can use main dealer repair.

Has anyone used AX before? Any downsides compared to going through my insurer?

Thanks.

What’s the best way to get the windscreen replaced on my Volkswagen Golf Mk 8.5 after a stone chip using a genuine part with the VW logo? I contacted the VW dealer I bought the car from, and they said they use Autoglass for the replacement, but I’m not sure if the windscreen they use will have the VW logo.