r/autoglass

2021 Bronco Sport. I have used Safelte several times in the past without issue. The same local office. Get the windshield replaced. Original tech actually arrived ahead of time. Called to ask if he could come early. Got the job done. Only issue was he broke a clip on camera cover. Common no big deal. I have extra clips on hand. Took me 2 min to fix although would have been nice for the tech to let me know rather than leave the camera cover hanging. Not a huge deal.

Next day wife takes it to works. Calls me stating windshield is creaking and squeaking. I get home from work and sure enough it’s creaking worse than an 87 Omni. I’m OCD about squeaks and rattles so definitely know wasn’t like that before.

Call Safelite. CSR was able to get a warranty appointment. Tech, different one, calls at 2pm saying he’ll be there in an hour. It gets to be 5pm. No text, no calls, no tech. So finally about 5:30pm or so van pulls up. Fine -doesn’t matter let’s get her done.

Explain the issue. I don’t think he was totally getting it so I said let’s do a ride along. Take a little drive and he’s “yes I hear the noise”. Then he’s like well it’s been 9 days since the repair and it takes 10 days for the adhesive to cure. Tells me if you’re still having an issue call back in couple days. Now I get curing part. It’s summer. Yeah maybe in the winter. Does one day make difference or why just schedule warranty work within 10 days. Anyway - whatever. Basically I think it was late in the day and he didn’t to do the job. If that was the case why not just LMK you’re running way behind and need to reschedule.

Here’s the lie. I get email from Safelite “your repair has been completed”. I look at the receipt and the tech notes state - quoting exactly: “Didn’t hear no wind noise” Dude we went on a ride along and you acknowledged my issue. Now I feel like I’m going be in “he said you said” loop with Safelite. Why not tell the truth-“heard squeaking-adhesive may not be cured customer will call back if issue persists”. For sure I’m calling State Farm to voice a complaint and ask them not to pay the claim until I’m satisfied. Now a second warranty appointment will be needed.

I know there are industry pros on this sub and maybe some younger techs starting out in the business. Please be honest with your customers. If you’re running behind and can’t get the job completed just reschedule. You might save yourself a callback (or two), a negative review, a negative social media post, or have an insurance claim/payment issue. Please honestly acknowledge customer issues. Callbacks are unavoidable. How you deal with them is what separates the hacks in van from the true industry professionals.

Update: Went down to the local Safelite shop. Tech came out and it took him about 15 seconds to tell me the glass was not decked properly. He wasn’t sure why the other tech didn’t just pull the glass as problem was very obvious. Didn’t need a ride along to diagnose. Any way they are ordering new glass and I have an appointment set for a couple days from now. Same tech that checked my issue today doing the work. Not happy about multiple trips however feel good about the problem being acknowledged not getting more run around.

Why is the SafeLite calibration only covered for 30 days? Nobody told me about this otherwise I would have paid up the $300 extra for the OEM. What do I need to test, lane assist cameras, what else?

Took our 2025 Kia Sportage in back in October 2025 for a windshield repair, which turned into a full replacement. We had no idea that the Forward Collision Assist camera was improperly calibrated afterward — there was no warning light, no indication anything was wrong. It wasn't until a couple of weeks ago, about eight months later, that my wife was involved in a minor, no-damage bump at an intersection, which is when we started testing the FCA system and discovered it wasn't working at all.

We took the car straight to the Kia dealer, who confirmed the camera had been misaligned during the windshield replacement back in October. They told us to contact Safelite directly. When I went into this location in person, I was told the camera was only for lane assist, not FCA — then, when I pushed back, they suddenly admitted the two systems actually work together. They offered to "recalibrate" it for $495, despite the fact that proper calibration should have been part of the original windshield replacement eight months earlier.

I called Safelite corporate, who arranged for a technician to go to the dealership (literally down the street from this location) to resolve it. A service appointment was confirmed for Monday between noon and 6pm, so we left the car at the dealer for four more days waiting on it. The Kia service rider, Chris, stayed at the dealership the entire day specifically to meet with the Safelite tech. No one ever showed up. This morning, someone from this location finally called, admitted the appointment had been scheduled but that they simply never made the trip, and told us to bring the car to them instead. I explained we weren't going to move the vehicle from the dealer for safety reasons, since a functioning collision assist system matters, and that if this wasn't resolved within a reasonable timeframe I'd have no choice but to file a small claims action to recover the cost of the recalibration and any other expenses tied to their error. At that point the rep got belligerent, talked over me for several sentences without letting me get a word in, and hung up.

At this point, this isn't just an inconvenience to my wife and me — it cost the dealership a full day of their service rider's time for an appointment Safelite never bothered to keep. The disconnect between this franchise location and Safelite corporate is significant — it feels like dealing with two entirely different companies. I run a service business in Augusta with 31 years in operation, and I would never let a customer, or another business, be treated this way: misled about basic facts, bounced between departments, given a no-show appointment, and then hung up on for simply stating my rights.

I chose Safelite specifically because of their reputation with embedded vehicle technology — I'd previously used independent shops without issue. Based on this experience, I can't recommend this location. A safety-critical camera went uncalibrated for eight months with zero warning to us, and when we finally caught it, the fix was confusion, contradiction, a wasted day for the dealership, and a tech who escalated to hostility rather than just doing her job.

I work at a local family owned business, and the SGC network makes it extremely hard for me to do business. I process probably 6 claims a day however they make me fight tooth and nail to get approvals and have to wait weeks. Then after that the short pay us and we have to fight with them again.

Sometime I will plug in the pricing code and they are trying to pay me penny’s on the dollar of what I charge normal customers for.

Does anyone else have this problem?