DearDoc reviews? Considering it for my practice
I run a small private practice and have been looking at ways to bring in more patients without adding to my front desk workload. DearDoc keeps coming up, a few colleagues mentioned it and it's been showing up in my research consistently.
From what I can tell they offer an AI chat that sits on your website and engages potential patients after hours, online scheduling, reputation management to help with Google reviews, and some SEO and website work. The pitch is basically that it converts website visitors who would otherwise bounce into actual booked appointment.
The problem is every platform in this space sounds incredible in demo. I've been burned before by software that looked great until we actually had to use it.
Things I'm genuinely trying to figure out before I book a call with them: does the AI chat actually convert real patients or does it mostly collect leads that go nowhere? How responsive is their support once you're locked in? What do the contracts look like, are there long term commitments? And for smaller practices specifically, is the ROI actually there or is this more of a large practice tool?
Would really appreciate honest takes from anyone who has used it, good or bad experiences both useful.