u/dmtripwithme

I've been using these glass for months now without problems and have come to rely on them for work. They let me sit in a gravity chair or a hammock which lets me work nearly anywhere for extended periods without hurting my back or neck, really critical for me now.

Unfortunately after the last firmware update, they just suddenly stopped working. The optics are fine, the cables are fine, I tested 4 different systems that definitely have dp alt mode support, I tested different cables and verified dp alt mode works with them, but the glasses always just say "connected device doesn't support video".

I've done the recovery firmware, I've tried older firmware, updated to latest, nothing. One time I unplugged during the firmware update at 80% and I got display working again, but when I tried widescreen, it never came back. It makes me think there is something buggy with firmware, but I do not know.

I did contact support, but they gave me impractical support options. Xreal doesn't really offer usable support in the country I am currently in. It is really disappointing because they were very expensive for me (over $1,200 with taxes)

I am wondering if anyone else has had issues like this? These are only about 6 months old and it is a shame to lose access to such a critical productivity tool like this out of the blue, there must be some way to get them back online. Any help would be really appreciated.