Billing Issue
Hey all — ran into a billing snag and support said 48h reply time, wondering if anyone here has dealt with this before.
I was on the Builder plan (annual, prepaid) and ran out of credits with ~2 weeks left in a project. Tried to grab a quick month of Pro to cover the gap, but checkout put me on yearly Pro instead of monthly. Payment hasn't gone through (card declined), so nothing's charged yet — I just want to cancel that yearly Pro attempt, stay on my Builder plan, and get one month of Pro credits instead.
Anyone know if there's a way to fix this myself in billing settings, or a faster way to reach support? Ticket #6a46cec7 if anyone from the team sees this. Thanks!