
Phone dies at 43% and back glass is lifting. Swollen battery? Should I use my warranty?
Hi everyone,
I need some advice regarding my S24 Ultra. I bought it used about 3 months ago, but it still has 1 year of warranty left.
Lately, the battery life has been absolutely terrible. Today, the phone was completely dead, so I plugged it in to charge. After just 5 minutes, it showed 43%. I found that really weird, but I unplugged it and used it for a few minutes. Suddenly, the phone completely shut down due to a "low battery", even though it still showed around 43%.
The most concerning part: I just noticed that the back glass panel is starting to lift up slightly.
Is this definitely a swollen battery causing these massive percentage drops? Should I stop charging it and take it directly to a Samsung service center to claim the warranty?
Thanks in advance for any help!