u/ducky3221

Basically the photos explain it all- GH was promoting a $20 off for $30+ order before taxes/fees. I reached out to CS, they said they will apply after I submit order it should be applied. I follow directions, and as soon as I submit and tell rep, they transfer me to "correct dept". I am then told i am ineligible for promo and I wasn't even able to cancel the order. In my eyes, they hoodwinked me. I tried reaching out to their support on X, but that proved useless. Im going to dispute the charges on my card- is that my only recourse at this point?

So I had sent email & snail mail to Citi for goodwill request to remove 3 30day & 1 60day late payments. This was in a 4 month period (april-july 2025), no other late payments besides that. I let them know in May that I needed some sort of payment plan bc I lost my job and had health expenses, so card was closed (by me, not by citi) and I enrolled in payment program and have made every payment since then. I still was hit with the late payments bc it took me until end of July to get current. I tried using that info in my goodwill letter but it didn't seem to matter as they stated im not disputing the accuracy.

Should I change strategy and not mention that or is there anything else I should? I used chatgpt to help me write it. I also had 1 late payment with Comerica and they removed it using same script. I also have another citi card (that I also closed) that I have paid off and had 0 late payments on. I tried mentioning that as well.

Also, if anyone has any citi addresses they have used in the past, that would be greatly appreciated. This is the last major thing still hurting my score as I have paid back all my open cards and this closed card is the only one that has a balance left on. I went from mid 500s after losing my job to around 680 fico score in less than a year.