r/grubhubdrivers

I've been receiving texts messages from Grubhub that I am maxt out on my hours sometimes I receiving these text message when Ive only been logged in for 6 hours. The last two days I was forcibly logged out before end of shift that I scheduled. The first day I get because I did login 20 minutes early. The second time I logged in right at the start time and still was forcibly logged out about 15 minutes before end of shift. I did let support know and screenshot my schedule shift. The reply was kind of strange. According to support we are allowed to work 12 hours and was forced out at 11 hours. So what do you all think ?

Note if are to be a grammar nazi, or just a person who has nothing else better to do than give me grief. I have no problem giving you grief back and making fun of me at the same time. So if that's not what you're in for don't leave rude comments.

DO NOT support this app. They changed something where false positive violations are being handed out like candy and there is NO method for disputing the violation, unlike Doordash and Ubereats, which means once you have the violation it's there for 3 months, which is a long time if you're doing a high volume of orders. The only way to avoid violations is just to do very few orders to decrease your chances. It's like they intentionally WANT to reduce volume and drivers. You can email them and they never respond, I emailed them about app glitches and suggestions and never heard back. To cutdown on cost they likely cut down their customer support to one or a couple people, relying on AI in many cases which explains the removal of a violation dispute process.

There is ZERO reason to use GrubHub over Doordash or Ubereats from either a customer, driver or restaurant perspective. I used to favor them years ago when DD and UE had their misgivings but GH made many terrible app updates. When you're driving, the way the app minimizes the order after being offered is the worst, how they have the SOS button right next to it and how it fails to send out status reminders. Again, it's like they WANT the company to fail.

I only got 10% of my offers from GH, the other 90% from DD and UE, now I will uninstall to get 0 from GH and that is a huge relief. This company needs to shutdown. Once they do shutdown then those 10% of orders will just be put through Doordash and Ubereats instead. I realize there are some markets where GH is still primary but those are probably few and will shift over to DD and UE too.

DO NOT support this app, instead of this slow death nonsense, they need to go away NOW. I recommend leaving a 1 star review on the app store for GH Driver and if you're a customer leaving one for the customer app too. The restaurant app is already at 3.5 which tells you everything you need to know.

Here are just a couple playstore reviews:

"Changed the app so that they can give you a violation for not putting up with terrible and low pay orders, no longer allowing you to provide a reason for the decline w/o punishment. Will make me wait 3 hours for a 2 dollar 5 mi. order then punish you for not taking it as if that makes any sense, even on block and trouble-shooting. Was my preferred app for delivery, now slowly becoming so bad im considering quitting the job I love over it. Fix your garbage, before you cant find workers."

"bruh violations for not accepting every order regardless if its only $2.50 violations for picking up another driver's order after they unassigned it making it already late.... this is turning into Uber eats by the day"

Here are a few threads regarding violations and just how terrible the service has gotten in just the last 2 weeks.

https://www.reddit.com/r/grubhubdrivers/comments/1um0jcl/account_blocked/

https://www.reddit.com/r/grubhubdrivers/comments/1um96bs/3rd_violation/

https://www.reddit.com/r/grubhubdrivers/comments/1ukrwiv/got_third_violation_after_stop_grub_for_2_weeks/

https://www.reddit.com/r/grubhubdrivers/comments/1umffxi/grub_hub_account/

https://www.reddit.com/r/grubhubdrivers/comments/1uej96s/help_what_the_hell_is_this/

https://www.reddit.com/r/grubhubdrivers/comments/1u5qrg0/permanent_suspension/ /u/Adept-Discussion3162 "***k grubhub it is going to be bankrupt soon anyway"

https://www.reddit.com/r/grubhubdrivers/comments/1u2mpkd/bye_bye_grubhub/

https://www.reddit.com/r/grubhubdrivers/comments/1ub6s2a/how_did_they_break_gh/

This comment by /u/SolidEcstatic9435 summarizes the behind the scenes very well:

"I think it is a combination of things. Company has lots of holdings. It purchased GH at a deep discount to support their main priority the Wonder Food Halls. I also think they have dropped the ball on attracting new customers. They acquired GH approximately 2yrs ago and relied on their relationship with Amazon which was never promoted properly. New customers coming into their market will remember Door Dash before GH. I don’t know how their relationship is with merchants, but I do know they have lost many in my area and based on how they treat their drivers I would bet it isn’t good. They haven’t done one thing for drivers other than chopping pay and adding more things like 2 digit codes and more pictures and crazy violations and rating stats. Add all that to them farming out shop orders to instacart shows they care only about themselves. I have seen very little advertising until recently mostly on Facebook and You Tube. I think they are trying to set this up to dump. It would be awesome if someone who wants to grow GH purchased them. I have done 10k GH deliveries and it is getting harder and harder."

What a D***! Picked up his order early delivered early wouldn’t give me the code until he opened up ALL of food! I’m like, I didn’t prepare, cook or box anything, DOUCHE! Wasted 5 minutes of my time and said you must be new. No sir, I am not. Happy F****** Fouth! I have a Pro status and a 4.9 rating. D***!

Hey so I know GH was doing the GH Contribution if you sign up for a block and you take pretty much all orders , and if you go an hour without no orders I would get the $11 for the hour with the GH Contribution. Well I haven't done GH in a couple months. Decided to log on yesterday and I went a whole hour with no orders and figured I would get the GH Contribution since I didn't get any orders. I checked today and bam no contribution for that said hour. Did GH get rid of the contributions? If so it's not worth it in my area. I may get 2 orders a day and that's all. I only did GH exclusively for that reason. I would get paid even if I got 4 orders and no tips. I knew I could still count on GH Contribution.

Maybe its just area(Michigan) but its dead and when I get something it’s usually around $5.00 to $8.00 double the drive time. Let me know if you are experiencing this also.

At this point I’m not getting account back useless support just keeps saying that the special team will email to recover my account been about 3 weeks and nothing is being done they keep saying the same thing man I fleshed I had about 300 dollers that didn’t cash out man this sucks!

So my account was blocked today. 3rd violation. Couldn’t even log in, got directed to email. Has anyone on here ever gotten blocked from taking orders and actually made it back on? I see there’s an option for me to respond and then they make a decision. I remember being on here one time and someone saying that they had a way of getting your account back and able to drive but they didn’t want to say what it was because then everyone would do it and it would be ruined or something. For context, my first two violations were for the same thing one was to drop off in a few days so I would’ve been OK. Had this come two days later but the first two were for too many orders delayed too far past the final drop off time that was set and that was because a couple of them were getting bundled orders where the first restaurant took forever one time I got pulled over so that held me up and then I got pulled over another time both were minor neither one resulted in a ticket or a warning. When was my tag light was out and I had no idea and then the second time I had a brake light out which I had no idea the third violation that I got today was for poor picture Quality because sometimes I would be in such a hurry to get to the next delivery and the delivery that I would be on would be a code versus a picture and I simply couldn’t wait for three minutes for the code just to not get one so I would text a picture to the customer and then leave and just take a picture of the house or something on my way out so that I can get to the next place because I didn’t want to get hit with another delayed order violation, so I was really just trying to hurry because of that does anyone have any advice or does anyone know this way that this person was talking about that one day and if you don’t wanna put it in the comments, you can private message me thank you

So about 2 weeks ago I needed to send grubhub my updated ID but my ID had recently expired so I was waiting for a renewal in the mail, I tried to send them my temporary ID but they wouldn’t accept it and told me just to send my hardcopy ID when it came. Well anyway they suspended my account while I was still waiting for the new ID in the mail. I sent them a photos of my new hard copy about 2 weeks ago ( they told me it would take 3 days max to check the new ID ) and I haven’t heard anything from them. I’ve called them about 5 times now every couple days and each time they tell me it will be 2-3 days more. I wouldn’t be that annoyed if they just gave me a realistic ETA. Also it seems crazy that after almost 7 years of driving for them I’m basically fired for something as small as having a temporary ID for a couple days.

Does anyone on here ever had 3 violations and been blocked but actually got back on? Please any advice would be great.

Please check the date on your vehicle's battery. Maybe your tires. One day while delivering a GH order your car may not start or roll correctly.

Why!? These are something commonly overlooked. We don't anyone breaking down and being stranded right?

Have no fear. If in such a scenario, please be aware GH will 100% excuse the failure of delivery as it falls in a case of an emergency. It won't affect your standings. Obviously you don't want that to happen to often. Then simply dispose the order as you see fit.

I wasn't aware how this all worked when I was new so thought to share. I hope this helps.

I really don't like doing raising Cane's anyway since got a place to order and gotta fill the sodas and all that BS
Then earlier this year I had an order and when I went to pay for it there's bad signal at this location and the GrubHub digital card didn't work so I go to the wallet and accidentally charged it to my card.

Any other company would probably reimburse you no problem but GrubHub's policy is no reimbursement. I still contacted them I had the receipt and everything and they seem to start doing it but then nothing. So no more. If they want to start using a QR code like they were doing at grocery stores then I would do it again.

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