r/grubhubdrivers

When I first began ordering from Grubhub, I would occasionally have a 2 digit code I would have to provide to the driver. And when this happened, the driver would drop the order off and then text me asking for the code. Which is perfectly fine! But lately when I order I have to provide a code EVERY TIME. Which again, would be fine, but the drivers are now knocking on my door and waiting until I come to give them the code. I even updated my delivery instructions asking the driver not to knock and that I will text them the code when the order is delivered. Alas, today I had a drive knock, I waited about 15 seconds for him to walk away lol but when I opened the door he was still standing there and he said “I know you said not to knock but I need the code”. Is this something new that Grubhub is having the drivers do? I know it’s a first world problem lol but if I select contactless delivery, I want contactless delivery!

If I drop off at wrong address - text customer for code. They send it. It doesn’t prevent that. Just wondering.

I originally got approved for Grubhub a couple of years ago, but I never actually completed a delivery. At the time, the zone I wanted had a massive waitlist, and I could never manage to snag any scheduled blocks. Eventually, they deactivated my account due to inactivity.

I just got reactivated about two weeks ago, and things seem completely different now. My market appears to be open 24/7, and I can freely toggle "Taking Offers" on and off whenever I want without needing to schedule a block at all.

For those who have been delivering recently:
Is standard off-block freedom (24/7 availability and instant toggle) normal for most markets now?
Is Grubhub giving me temporary open access because my account was just reactivated?

If you deliver off-block like this, is the offer volume decent, or do scheduled drivers get almost all the priority?
Thanks for any insights!

Did a 90 minute block and didn’t receive a single order and received 0 contribution. Do they not give contribution anymore?

I've never had to deal with this with other delivery gigs. When I switch to available, I usually just want to wait at home to get an order, not drive around and waste gas. It feels like they're punishing me for wanting to be home waiting for an order. I was on all day today, waiting at home, and I've only gotten one order. That order was supposed to be delivered 25 min earlier. They could've offered it 25 min earlier. Whenever I'm out and about, or busy, I get offers back to back. Why do they do this? I don't understand. Orders that could be delivered on time, aren't. They punish the driver and the customer at the same time

Grubhub do better expecting us drivers to accept $2 or $3 is unacceptable then have to drive over 5 miles I drive in the DMV area and gas is not cheap to be driving around then parking is bad at that. Please put a effort in making sure your drivers are paid well the company would not run without us.

I feel dumb admitting it but just want others to be careful. I wasnt in a great mood and made some bad judgment calls.

Tonight I had a very small delivery from Taco Bell (literaly 1 taco). When I got to the address it was a nail salon and no one by that name was there. I tried to call them a couple times but got no answer. Then I got a call from a unknown number that came up as spam risk( I know, obvious red flag, but it was a 312 area code and I was already in a bad headspace) so I answered. They claimed to be Grubhub and said that there was accomplaint the customer didnt feel comfortable receiving their order from me. Confused and even more frustrated with the day, I confirmed my name and email address. They asked if I was still at the dropoff location because from their end it looked like I was logged in on 2 devices(next red flag). They said they were sending a code to confirm it was and I recieved an legitimate email with a 6 digit code. When I opened it I was really just looking for the code, not fully reading, which I gave to them. Then I recieved another email that my password had been changed( final red flag). I asked them for confirmation that they were in fact Grubhub and they told me my phone number, home address and then game me the 2 digit code to complete the order. Sick to my stomach I called Grubhub(the real one) and told them what happened. Whats odd is that the changed password seemed to be to my Grubhub diner account, so idk what their aim was. Either way I changed all my Grubhub related passwords and as much as it sucks, its hilarious to think may have they tried to order food through my account cause I'm broke lol. I was stupid, dont be me. Be safe yall

Btw number was (312) 626- 4004, I called it back and they have a fake automated Grubhub greeting.

As I've been saying for a couple of years now, we all better go to trade school or something, because sooner or later, cheap-ass GH will find some cheap-ass way to deploy a fleet of drones and get rid of some or all of us.

Well, the robots have officially come for us. (Those of us in the Chicago, LA and DC metro areas, anyway.) I'm going to miss the freedom to not only set, but improvise my own schedule... honestly, though, GH has devolved into a shitshow and has simply run its course.

It was legit during COVID, decent for a couple years afterward, then grudgingly acceptable in 2025; however, most agree GH has utterly bottomed out in 2026. I won't miss this sub-minimum wage job or the toll it takes on my poor car.

Good luck, everyone.

Well it happened. They changed their hourly contribution pay from 30$ to 10$ an hour this week.

To me, this is a violation of contract.

I can't update my schedule without taking a hit on my schedule commitment.

There was no notice ahead of time. So it's time to not schedule blocks anymore.

The $ 51 checks all you are getting for the settlement pay , is this the same settlement , is this the Lawson v grubhub holdings class action?