r/grubhubdrivers

Grubhub giving out account violations for unassigning offers after not allowing us to see where we are going!! What’s your take on this????? Is it time to prioritize the OTHER food delivery apps over GrubHub like DoorDash and UberEats since GrubHub is trying to bamboozle and compromise their own drivers??

I’ve been doing GH for nine years, delivered probably 12,000 orders, why am I suddenly ‘getting violations’ for my picture quality? This is BS.

My account was deactivated for late deliveries but they’d send me to places far away so kool but even if I made it to a place on time, the order still wouldn’t be ready or id be in a long ass line. Got told I was misusing the not ready feature. Orders was already terrible! I’d get sent almost 50 bad orders in a row! I’d probably get one or two high paying orders a day which was like 12 dollars for 5 miles and then wouldn’t even let me finish that one before continuously sending more low orders

Who else has had it with Taco Bell? You can’t get anyone’s attention, they are slow and we as drivers get penalized for their slow service.

I was delivering a GH order tonight. It was 9:30pm. The house was on a cul de sac. It was pitch black no street lights. I pull up, park in the circle and walk around to the front passenger door to get the food.

As I grab it, I turn around and the customer is standing there. I can’t see much more than a shadow. I say that I need a delivery PIN and hand him the bag. He grabs it rather aggressively and turns around d Svc started walking towards his house.

I say I need a delivery code to complete the order. He says “I’m not gonna do that and have a good night” and keeps waking towards the house. I say that it’s on his phone and I need that PIN. (After going over it in my head, I should have just let it go there but I can be a prick too). I said I’ll wait while you get your phone. So he went inside and closed the door (a little hard but bo biggie). I waited 20-30 seconds Svc sealers fine I’m waiting and thinking “what if he comes out with a bat or gold club or something”. So I got closer to and next to drivers door.
He comes out phone in hand, left food inside.

He is looking through he phone and let me area tight. I tell him that it’s in the delivery section. Trying to help him out. This really set him off a d starts coming at me. In that few seconds I determined that my best course of actin is my car. I lock myself in. I’m thinking he’ll come breakn n the glass. But he stands there for.a while. Once done he chooses to come back.
In my car feeling proud of myself. In my younger eagles.

I open the window and said “no need ticket to flex I’m just working” and he continue to walk into his house.

This was first time I would have used a gun (I’m a ccw holder and carry while I work. ISB holders can’t see it. I had it ready in case it got physical.

In the end nothing harpooned. I reported it to GG. I think he was drunk or buzzed and had a bag day.

It was very dark, that gave him a big home field advantage. I wi t used my guy. Unless i have to.

I've done this for six years... I can't help say this might be a hot take. But i noticed a majority of my orders come from women. Even worse when it's super long distance... it's usually a woman's name attached. I don't know if it's my area. Just an observation I noticed. I will say either suck on tipping.

Was deactivated September 6 this year for Excessive Low Quality Drop Off Photos. 3rd violation. First 2 violations were for unassigned orders, got those both one day apart from each other, which was odd and made no sense. Most unassigns happen when I'm stopped by a long train and there's nothing I can do about it. We have lots of trains in our city. Very common to get stuck by one. Calling support did nothing. They were sympathetic but said the system will still unassign and penalize me. The first 2 violations were about to expire and drop off in just a few days before getting the 3rd which deactivated me. I have done Grubhub full time, 7 days a week mostly, since April 2018. Thousands and thousands of deliveries. Made lots of friends with regular customers over the years. They appreciate my service and I appreciate their kind friendship. I got a few violations over the years for too many unassigns in a short period and they eventually fell off. I have other apps but want Grubhub back. Don't make nearly what I used to. In fact, Grubhub sucks now, but it still brought some income and I need all I can get because the other apps aren't great either. I've done gig apps full time since 2016 and the stories I could tell on how bad things have fallen from 2016 to 2026. I sent an appeal Sept 6. Got a confirmation email saying they got the appeal and someone will get back within 7 business days. Never heard a word. Sent follow-up appeal 3 weeks later. Got another confirmation email they got my appeal. 7 days for a response. Still no word. Called Support for fun to see what they would say, not expecting much. They said the system shows no response from me. I said I sent 2 appeals and got confirmations on both. She still said they didn't get them. She had no answer for me other than she would email me the link to appeal. LOL. I was done trying to talk to her and was getting no where, no surprise. I never got her email and not in my spam folder. At this point, I have no clue what to do next. They apparently aren't getting my emails even though I get confirmations they did, if the lady was right, and I don't get their emails. I'm confused and frustrated. They are a joke and I've held that opinion since my early days with them, but it paid well so I stuck with them for the money. They were by far the best app for making money. $40 to $60 an hour was the standard the first few years. Those days are long gone, but could still use them as an income source. Anyone have any advice on handling the appeal? Thank you!