Screwed over booking flight with child
I’m currently going back and forth with Zip pushing for a refund, wonder if anyone else dealt with this.
Booked our flight YVR to NRT, travelling with our 5yo. I wanted checked bags for my husband and I, and understand she gets free seat selection but my husband needs to sit with us too. I understand you can only buy the same package for everyone, so I tried to proceed without selecting anything since it says to contact customer service if you want to do this. However, because we’re travelling with a child we’re required to select seats to get through the booking process, which we were going to be charged for since I didn’t select a package. Given that, I went back and selected a package for us assuming I could get refunded after.
Wrong. Zip says no refunds on packages and I should have bypassed the seat selection page. I’ve taken a video to show them there is no way to do that when travelling with a child.
For those in this predicament, how did you correctly book? Can you pay for the seats the upgrade to a package later?