Dirty resort room
I just checked out from a one night stay at all star music. We are local-ish and have AP so we come pretty frequently. This was my first negative experience at a Disney resort.
We didn’t get to the room to settle in until almost midnight, which is when I noticed the issues, but since it was so late and I was too tired for the hassle I decided I would just address it in the morning.
I just went up to the front desk and asked to share some concerns about the room cleanliness. I had to wait at the desk about 10 minutes for a manager to come. When she came I explained there was hair in the sheets and on the blanket, on the toilet seat, in the shower and stuck under the dining table in the room. There was also visible sticky soap scum on the little toiletry shelf in the shower, dried mystery liquid stains (coffee or soda maybe?) under the dining table, as well as dust and hair on the baseboards all around the room. I very politely (maybe too polite?) explained the situation and offered to show pictures, but the manager just said “okay I’ll let housekeeping know”.
I didn’t push for anything because I was hoping they would offer, so I just walked away and left it alone.
What would you expect in this case, an apology, a partial refund or some other type of compensation or nothing at all? Or how would you handle an issue like this?