Expedia and the WestJet strike
Curious if anyone dealt with something similar. I booked through my Expedia points and was impacted by the strike. I was rebooked for 5 days later, and my husband wasn’t rebooked at all. I couldn’t miss work, and worried he wouldn’t be rebooked in time, so we spent $2.5k CAD each on a return flight. 🤯
I’ve now spent 15+ hours between WestJet and Expedia trying to understand the problem with refunding me for the initially cancelled return flight. WestJet wasn’t even taking calls for days, and the live chat was totally full. When I get someone, they say Expedia has to refund me, and vice versa.
Long story short, Expedia said WestJet needed to open the ticket and send it back to them to process a refund. I called WestJet asking for this multiple times and they said no, Expedia had to call themself. So I wait 3 hours on the phone while they do just that, and now the ticket finally was opened.
However they’re saying I needed to claim this by August 9th. I’ve been calling Expedia about opening the ticket since at least the 4th. Now they need me to call and wait another god knows how many hours on the phone line while they call WestJet and ask if I can get a refund. Wtf? So who is in charge of the refund???
Any help navigating this/if I’m missing anything would be greatly appreciated. 🙏🏻