Don’t bother. Awful product and awful customer service.
My husband and I dropped nearly $1000 on a nanit system for our 18 month old and our child due this fall. Both the cameras we received are faulty, and do not even turn on. Not to mention, the plastic and other materials on the cameras feel cheap and flimsy, not at all what I expected.
We tried every troubleshooting exercise and finally reached out via email, only to be ignored for 2 days (even after following up) and then passed around to another department. At that point, I just wanted the return label.
Now I’m being told I have to wait up to 2 days to receive the return label, via email — I just want to return this stupid thing and get my money back so we can afford to buy a better product!
We bit the bullet on the nanit price thinking the product and service would be excellent — could not be more disappointed and annoyed. We now have to find another product before our vacation and are scrambling, as we didn’t foresee this being such a problem.
Getting on the phone with a real human is a Herculean task, and so is getting any sort of reply by email. Doesn’t exactly instill trust in a parent that your child’s video feed and other personal information is being adequately protected if this is how their business is run.
Back to the cheap non WiFi cameras, I guess.