
Essential+ 2023 R3 - Issue with expired grace period
I am having an issue with my Milestone install. One of my camera just went offline. I opened the management client and found out that one of my devices has been put in grace and said grace has expired.
The Essential+ license allows for 8 cameras and I have 8 cameras. I deleted the camera that has been put in grace and the licensing page still says that I have 8 licensed devices. I added the camera back and it immediately says that the grace period for one of my devices is expired.
Is there any ways that I could see what is supposedly taking one of my 8 licenses? What could be causing milestone to see 8 licenses devices while there are only 7?
See attached, a screenshot of the licensing page and the expired grace period pop-up. Thanks!