
UPS courier throws my package in the garden and Motorola promises me a 68W power supply that I will never see
Hi everyone! I just bought a Motorola Edge 70 and the UPS courier decided to throw the package into my garden causing damage to the boxes inside (photos). I immediately contacted Lenovo support, as I couldn't find a way to contact Motorola directly, and they promised me a 5% refund of my total purchase plus a 68W charger. Today I received the 5% partial refund directly into my bank account but I tried to request the progress of my free charger order again and was told that I was never promised such a thing. They also did some follow-up checks and I was told that they had no evidence of this. I've been bounced between Lenovo and Motorola support with no results. I was also told that I had to take a screenshot of the chat where it was promised to me as they are not able to do such things. Will I ever get my separate 68 watt power supply back for free for the damage I did?