Shall I repair my Miele dryer or not?
I have yet another broken Miele device. the 5th time in 10 years.
Miele offer different repair options.
the dryer is 8 years old, we paid 1200 euros for it.
I see 3 options and would love to hear your opinions:
- should I go for the Miele €349 fixed price (part and labour included)
- should I trust another (unofficial?) repair company than Miele?
- should I just buy a new one? I could add 300 euros on top of the €349 repair budget and buy a new one from Samsung (same energy label: C).
Last year, when the Miele washing machine broke down we chose the 150 euros (+ labour + parts) repair option from Miele (their recommendation) but it was wasteful, the repair man gave up trying to repair and we paid €180 for nothing.
On a side note, I can't resist but rant at Miele.
This is our 4th Miele appliance that breaks down in less than 10 years.
- An expensive (€1249) Miele induction stove broke down twice in its first 4 years (2nd time outside warranty).
- 2 years ago another expensive (€1199) slimline dishwasher broke down after 8 years of very limited use (kids left the nest 4 years and it's only used on some week ends)
- the (€800) washing machine died last year
- the (€1200) dryer died this year
We honestly take good care of our products, our water is very good quality and we do the regular anti-calc maintenance.
I'm a laughing stock at with my friends, co-workers and families. I proudly bragged at Miele and that it will last 15 to 20 years when their Asian shit would break down in 5 years.
They spent half my budget and they stuff still work after 8-10 years.
My parents still use their samsung washing machine after 14 years!!! It never broke down and is far better than our Miele (noise, functionality). We actually bought a samsung last year and I love it.
I'm at a point where I specifically avoid German brands (cars, tools) when I buy something. it's amazing how things have changed in a decade!