Features that would change the game
After doing Uber Eats consistently for a few months during the current shipt drought (hiring waves + summer months), I’ve realized there are some key app features that would really make the Shipt experience better and more efficient. However, as a disclaimer, some of these ideas I had long before doing another delivery app and are based purely on my experience as a shopper. Let me know what you think about my list, and I’d love to hear the ideas you all have.
- mileage tracking (per order and overall)
- time worked tracking (per order)
- showing the store associated with an order on the payment history page
- the ability for a customer to drop a pin to their location or enable live user location tracking during drop off
- being able to see what attachment or message a customer “liked” or “loved” (THIS is my pet peeve)
- previously approved substitutions (instead of previously purchased, which seems ambiguous to me)
- previous drop off photos
- in-app submission portal for rating/late forgiveness (another peeve— i hate having to go to a separate website and type in the order id and my shopper id)
- easier way to report customer behavior (in app?)
- In-app navigation
There’s a lot more, but I’ll leave it at these. Drop your ideas!!