u/iamurmomok

I recently updated my availability at work due to my summer class schedule, changing it to weekends only. My store manager approved it, but I’ve still been scheduled on Fridays multiple times over the past few weeks. I brought it up several times (calls and in person), and was told it would be corrected. Management also mentioned there may have been technical issues with the scheduling system (WorkJam). In some cases, shifts were eventually removed after follow-ups, but the issue kept happening.

I’ve tried calling the store to speak with the manager-on-duty, I’ve spoken to managers directly (during my shifts or on my breaks), and I’ve been able to find coverage when possible, but I’m still not sure why this keeps happening or why I’m still being held responsible for shifts outside my approved availability. Each time I confront management about this issue they always say that “they’ll fix it” or that “they’ll cover it” but I never see any changes on the WorkJam app regarding my schedule, so it’s hard for me to believe them when they try to reassure me.

They scheduled me for this Friday and I can’t show up. I don’t have enough sick hours to call out, and I’m worried about getting penalized if I can’t find coverage. I’ve already tried, but nobody’s available to take it. I really need to keep this job for college expenses, so I’m trying to figure out what my best move is at this point.

P.S; I’m been working at my store for about 10 months right now. I haven’t faced any scheduling issues in the past, I’ve been very consistent with showing up to work (I only ever call out if there’s an emergency), and I do really well in CC sales so typically I get a good amount of hours per week (16-24 hours) while being a part-time employee (even with payroll being low at the moment).

I'm kind pissed cause i documented a change in my availability for June with my admin CEC on paper in the beginning of May and he told me to tell my SM when she would be scheduled the next day. I made sure to change my availability more than two weeks in advance (i gave them a specific date to put in the new availability). A couple days later i tell my SM and she asks me if i changed my availability because of summer classes (i lied and said yes just cause) and she confirmed that she saw my new availability. I didn't think much of it until a couple days later when i realized i was scheduled for next Friday. i called the store to talk to my customer service manager about it and he said something along the lines of: "if you're scheduled for xyz [and you can't come], then it's your job to get it covered." I was a little confused and he told me to come into work tomorrow and talk to him about it since i was scheduled for the next day.

I come into work the next day (which was Saturday so a couple of days ago) and he tells me he talked to the SM and she seemed confused and didn't remember scheduling me for next Friday but that she'll fix it. i then realized after our convo that i miscommunicated next Friday for THIS Friday, which explained her confusion (because I talked to my CS manager about it on Saturday, which was a couple days ago). So two days after my Saturday shift, I opened my shift for next Friday for my coworkers to take and I notice that my shift got cancelled my system admin ten minutes afterwards. I thought that was weird so I went ahead and reopened my shift. An hour after I reopened my shift I called the store again to speak with my General manager and explained to him that I was scheduled outside of my new availability for June for NEXT Friday (the 5th) and he [GM] said something along the lines of “someone probably took your shift off the schedule” and that he would go ahead and check. I ended the call and I haven’t really seen any chances.

This isn’t the first time they’ve cancelled my shift. But I’ve noticed my coworker show me all the open shifts on her WorkJam and mine didn’t pop up when I reopened my shift shortly after it got canceled. I’m not really sure if management is being negligent or if it’s a WorkJam issue but I just want this to get fixed. I don’t really know what to do because I already talked to my managers about this and I was put under the impression that my new availability got approved.