Switching tags issue??
Edit: I don’t know if customers are becoming more scammy or if it’s just my store, but I’ve noticed that there’s been an alarming amount of items that have tags switched. I keep coming across customers that like to buy items on clearance, only to find out that the department numbers on the clearance sticker don’t match the original price or the department number on the clearance tag DOES match with the original tag, but the ulines are different.
Istg I rung up this lady who said she was happy that she found some “good deals” (she found a sweater that was $7.00 on clearance and two pair of Levi’s jeans that were both between $6.00-8.00 on clearance as well), and ALL of the items had yellow tags on them.
I had to show my manager the yellow tags shown on the sweater and the Levi’s pants and he called for a price check on all the items and guess what happened…
The sweater’s ACTUAL price was $24.99 and the Levi’s pants were $29.99, this lady gave me SO much attitude when she found out what the actual prices were. And the funny part about the ticket swaps were that we did an IRL on the clearance tag on one of the Levi’s pants, and the tag popped up as a hair straightener on our system.
The lady was so pissed that she asked the manager if she could see the original prices (not really sure what she needed to see but whatever) and she also told my manager that she was feeling really nervous when he was asking her questions about the tags (this raised my suspicions on her trying to get away with ticket swapping).
Anyways, there’s also another situation where sometimes people genuinely find clearance tags misplaced on items (to which I call for a price check), and I come to find out that the price shown on the clearance tag is correct but that the uline is just wrong, and that confuses me because how are we (associates) supposed to know if someone’s trying to ticket swap or not.
I asked my manager what I should do if I find a misplaced clearance tag with the right department number but has a mismatched uline on an item, and he said to just call for a price check and let him know, but that he’s also going to have a meeting with the district management about it.