u/idkyoucantmakeme

Query Identification: 01098172 UDE

Description: Return issues with Samsung

I returned my Samsung Galaxy S 26 Ultra on June 27th and have not received a refund for it. I've contacted Samsung several times, but they keep telling me that they have escalated the issue, sent it to their back office, and to wait 24-72 hours every time that I contact them.

Things I have tried: contacting support

Device Name: z fold 8 ultra

Device Model Number: N/A

I returned my Samsung Galaxy S 26 Ultra on June 27th and have not received a refund for it. I've contacted Samsung several times, but they keep telling me that they have escalated the issue, sent it to their back office, and to wait 24-72 hours every time that I contact them.

Has anyone else had a similar issue? It's getting pretty frustrating not getting any updates on the "case" they opened.

Just wanting to find help somewhere as I am unsure what to do. If you could point me in the right direction or maybe another subreddit that would be greatly appreciated.

I returned my Samsung Galaxy S 26 Ultra on June 27th and have not received a refund for it. I've contacted Samsung several times, but they keep telling me that they have escalated the issue, sent it to their back office, and to wait 24-72 hours every time that I contact them.

Has anyone else had a similar issue? It's getting pretty frustrating not getting any updates on the "case" they opened.

Just wanting to find help somewhere as I am unsure what to do. If you could point me in the right direction or maybe another subreddit that would be greatly appreciated.

I ordered my Galaxy z fold 8 ultra on August 6th with a delivery date if August 13th. The status has not gone passed the order confirmed stage though. Below the order confirmed part is says "Preorder

Estimated delivery: There has been an unexpected delay, we will update

the new delivery date at the earliest."

The items I got with it say preparing for shipment though.

I have contacted Samsung but they just tell me to hold on and that they have no other information. I got a pretty good deal with a trade in, so I would hate to cancel it.

Is anybody else going through this? Is this a common issue? I expected some delay as I got the green 1TB, but I'm just kinda getting worried.