u/insidechotiadvance

I know it’s hard for everyone to find dates these days, but I think for me it might also be because I live in a Bengali-majority area(howrah )and it gets a little frustrating having to prove myself all the time. I wouldn’t mind dating a Bengali at all. I just needed to say this because the categories are bothering me a lot, and honestly, it’s boring being single.

Also, leave your stereotypes about non-Bengalis aside. Trust me, I’m not vulgar just because I wasn't born in Bengal .

Hi, I’ve been having an Airtel Xstream Fiber issue for around 1 month.

Problem pattern:

Internet suddenly goes down

PON and AUTH turn red

Wi-Fi lights stay on

Restarting router doesn’t fix it

Technician comes, talks to someone on call, and internet gets fixed in 2 minutes

This has happened multiple times

Today a technician checked the fiber signal with a meter and initially it showed very low/no signal. Later he said the issue is with the outside fiber wire, not the router. Now PON is green again and internet is working, but this keeps repeating.

What’s confusing me:

Earlier the technician had said he would change the router before my recharge ends

Now he doesn’t seem interested in replacing it

He connected/tested things between the small fiber box and the router, but I still don’t know if the router/ONT is faulty or if it’s only the outside fiber line

He also brought a new yellow fiber wire but didn’t install it

So I want to understand:

Does this sound more like an outside fiber line / splice / signal issue than a router issue?

If PON/Auth keep going red and a remote reset temporarily fixes it, does that usually mean line problem or Airtel backend provisioning issue?

Should I push Airtel for outside fiber replacement, ONT/router replacement, or both?

What exact words should I use so they stop doing temporary fixes and give a permanent solution?