Echo Plus Gen 1 wakes but won't process commands
My 1st gen Echo Plus has suddenly developed a strange fault after working flawlessly for about 11 years.
It still hears the wake word every time. I say "Alexa", the blue light comes on and even shows the direction my voice is coming from, so it clearly knows I'm speaking.
The problem is that after waking, it completely ignores everything I say. I can give any command and it never responds. It doesn't say "Sorry, I didn't catch that" or complain about the internet. It just sits there listening for a few seconds before timing out.
I've already tried:
- Rebooting by unplugging it.
- Checking the Wi-Fi connection.
- Speaking from different distances and directions.
The odd part is that the directional blue light follows my voice after the wake word, so the microphones don't appear to have failed.
Has anyone seen this before? Is this likely to be a hardware failure, microphone array issue, or something else? It literally started doing this two days ago after years of flawless operation.