Microsoft USB4 Dock w/ Surface Laptop 7 - Dual Monitor Issues??
I didn't see a "tech support" sticky thread so figured I would post!
So we set up a Surface Laptop 7 (1st Gen, Snapdragon X Plus 16GB RAM / 512GB HD) with a Microsoft Surface | USB4 Dock (Model 2096) and we are attempting to do two monitors and are not having any luck.
I have tried WIN + CTRL + SHIFT + B, I hear the chime, the display settings reset, but still doesn't allow me to use two monitors.
I have tried the regedit available via knowledge base from Microsoft and no luck.
I have tried power cycling all devices turning them on one-by-one as instructed in multiple areas, no luck.
The dock has the latest firmware.
Windows is fully updated.
We can get either the HMDI or the USB-C/Adapter/HDMI to work ALONE but not together.
The ONLY way I can get two displays currently is the USB-C adapter plugged in the side USB-C's on the laptop itself and the HDMI in the dock. However this defeats the purpose of a dock and would like to use it as it is advertised to be able to do.
Has anyone else had this problem and have they been able to fix it?