Rental Car Insurance Benefit Help
I had an unfortunate situation arise this past weekend where I rented a car in the United States (CA) and someone completely totaled the vehicle while it was street-parked. We had legally street-parked and went to dinner nearby and came back finding the vehicle on the curb in really bad condition with another car completely flipped over. Cops and ambulances were on the scene. I rented and paid for the car with my Chase Sapphire Reserve.
The police (LAPD) gave me an incident number but didn't file a police report because they said there was no serious injury and told me to file one online myself. The cops were able to get the plates, drivers license number, name, address, and phone number of the person who crashed into my car but not the insurance information since the car was not safe to enter and the person didn't have the insurance information on their phone. The individual claimed they had insurance. I never met the individual since they were in an ambulance when I got to the scene.
When renting the car, I declined the Collision Damage Waiver and the Liability insurance for the original car that was hit. I live in New York City and do not have any form of car insurance (I don't own a car). We got the car towed through the rental company and had to pay a $500 deposit and then got a replacement rental. On the replacement rental, I opted into the collision waiver and liability insurance but it's a completely different car with a different contract. I was just scared in the moment and probably should have declined this for the second car? National still has not reached out to me about the original car. The car was rented with a business account number to waive the under 25 fee but it was paid for by me and used for personal reasons (company allows for this).
I immediately filed a police report and started a claim through the Chase Sapphire insurance page . I tried reaching out to the individual who collided into the parked rental car asking for insurance information but he's not responding to me :(
Is there anything information / things that I should do ahead of time to help in this case. I am scared to death I will be on the hook for the Jeep Wrangler that I rented.
Things I have done:
- Took pictures of the rental car and the car that collided into the rental car.
- Filed a police report explaining the situation that happened.
- Requested the incident documentation linked to the incident ID the police gave to me (have not received it yet)
- Have copies of the original rental agreement / deposit addendum / second rental car agreement.
- Reached out to the individual by phone / text requesting insurance information (no contact from other party).