
Battery order returned to vendor; requested refund; back and forth continues.
About a month ago I ordered a few rechargeable batteries for ~$15, which the order details showed were shipped, then eventually returned to the seller. Apparently this is common with batteries making their way through customs because they're categorized as hazardous materials. So, I messaged the seller to refund the monies please.
I was instructed by the seller to confirm receipt of the batteries whereby a refund/return button would appear to start the process, after which I requested a refund (as per the attached pic).
But the back and forth through the message center continues: I was instructed to cancel the order (which I'd already done) to effect the refund request; now, the seller asks me "Please resolve the dispute, and then we will refund you through the order." This is all a bit convoluted since the seller doesn't dispute the batteries have been returned to them.
Is this the way to go? Should I just ask AliX to "Step in and help"?
Insights appreciated, thank you.