u/makomirocket

Just want to confirm I understand the law correctly (re. Sale of Goods Act).

I bought a monitor stand from the company.

I assembled the monitors as per the instructions. I used the stand as advertised and as would be reasonably expected.

The monitor arm fell, breaking one of my monitors.

The monitor was well within weight limits and specs.

I have contacted the company multiple times. Each time seemingly getting a boiler plate reply about requesting further information and evidence. Each time I send them what evidence I can, like photos, but their contact forms don't allow videos. When I ask for an alternative way to contact them (e.g. an email address) to fulfil this request, it gets ignored. Asking again then gets me the auto reply again.

The monitor was not new, but 2nd hand replacements still market for ~£100 on the likes of eBay.

They have also not offered a refund or replacement for the monitor arm it's either.

Is this a valid claim for Small Claims?

They are a UK business.

We are both in England

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