Ubisoft won't fix a GeForce Now account mix-up and wants me to refund/lose all my progress. Anyone can help?
I contacted Ubisoft Support because my The Division 2 license (purchased on Steam) got linked to the wrong Ubisoft account automatically when I logged into GeForce Now, not something I did manually. The game still works, but I can't buy credits or the Season Pass because Ubisoft Connect shows a different email than my main Steam/Ubisoft account. I provided screenshots as evidence and asked them to simply update the email on the account so I don't lose access if I ever play without GeForce Now.
Ubisoft's response:
- No account/license transfers, period. Ubisoft games and content are permanently tied to the platform and Ubisoft account where they were first activated. They will not transfer a license between Ubisoft accounts, even when the situation was caused by their own GeForce Now auto-login flow rather than user action.
- They acknowledged this used to be possible. When pressed on why other Reddit users reported getting this fixed before, support explicitly confirmed that this type of change was previously doable, but "it changed" and is no longer offered, without explaining why.
- Refused to disclose the reason for the policy change, citing it as "internal process" info they can't share.
- Their only proposed fix: get a refund through Steam, then re-buy/re-activate the game on the correct Ubisoft account, meaning total loss of all progress, playtime, and purchases.
- Case closed unilaterally after each reply, despite the core issue (wrong email tied to account) remaining unresolved. Standard boilerplate opening ("we understand you want to keep playing on Steam...") was reused even after the actual problem was clarified.
Ubisoft support won't fix an email mismatch caused by their own GeForce Now integration, admits this "used to be possible" but stopped without explanation, and the only solution offered is refunding + losing all progress instead of a simple account email correction.