I know someone with a Kinetico system and the service person is trying to fleece them
First time poster but I am looking for advice (and venting a little)
So I know someone that has a Kinetico Premium-series system installed about 14-15 years ago and got an additional uplflow carbon filter 2 years ago. The head unit on the system broke and started spewing water so the system is on bypass now. Here is the crazy part...The local service contractor wants to charge about $6k to replace the main system. I ... like.. whaaaaaat? Like whhhhuuuuuuuuuaaaaaaaaaattttt?
I don't know if it is the seals or if the head unit needs to be rebuilt but like a seal job is certainly less than $1k and a rebuilt head unit can't be more than something like $1k, right? What is the thing made of? Gold? I see no gold.
Is Kinetico known for being a jack*** company? I can't even find a direct line to customer support - I tried calling and got routed to an outsourced dispatch team. That is pure caca. 💩
So, what is your advice? I will pass that advice along. Do you think it is worth trying to find a head unit on eBay or whatever?