SM Supermalls toxic culture at it's finest
Management of SM Supermalls is super toxic and has no respect for personal time. President of SM supermalls (Steven Tan) had a surprise visit last Saturday (in SM BF) and I was forced to cancel my day off. I was forced to go to work to assisst the President.
Nothing highlights a toxic workplace culture quite like getting a frantic phone call or a barrage of Viber messages on your one day off because the big boss decided to do a "surprise" mall visit.
Here is the unfiltered reality of that absolute nightmare:
The Day off Audacity
The Guard is Never Down: You are finally sitting at home, trying to forget the mall exists, and suddenly your phone lights up like a Christmas tree. The panic in your coworker's texts is palpable. You can practically smell the adrenaline and floor wax through the screen.
The Silent Expectation: Even if they don’t explicitly say "come in," the toxic culture dictates that you should offer. There is this unspoken, manipulative pressure that if you actually care about your job, your team, or your career, you’ll drop your personal life, change into corporate attire, and run to the mall to stand there and look pretty for the entourage.
Guilt-Tripping as a Management Style: If you stay home and protect your peace, you are subtly penalized. You get the "Must be nice to relax while we’re suffering here" comments the next day, or you're branded as "not a team player" because you refused to work for free on your designated day of rest.
“Your boundary is treated like a betrayal. If the store or mall can't survive a single executive walkthrough without dragging off-duty employees out of their beds, the problem isn't the staff—it's the system."
THE ULTIMATE IRONY
The biggest joke of the "surprise visit" is that upper management loves to preach about work-life balance in corporate newsletters, but the second their boss shows up, all of that goes out the window.
They expect the mall to look flawless, but they achieve it through pure chaos, fear-mongering, and ruining the mental health of the people who actually keep the place running. A surprise visit on a weekend or a rest day doesn't prove that management is dedicated; it just proves they don't respect the basic human need to unplug.
When the boss leaves and everyone finally breathes a sigh of relief, you're left holding a ruined day off, high cortisol levels, and zero compensation for the emotional real estate they stole from you.