r/sgworkassholes

I need to get this off my chest because my experience with a particular manager at PARKROYAL on Beach Road has left me seriously frustrated.

First, let me make one thing absolutely clear: my complaint is not about PARKROYAL on Beach Road as a whole. It is about my personal experience with one particular manager, Nian Chao, and how he handled a workplace disagreement. I don't believe the entire hotel or its other staff should be judged by the actions of one individual.

Here's what happened.

I was already stressed and busy managing other employees' work when this manager was scolding another employee. He then turned to me and asked whether he was correct, and I agreed with him.

I admit that I raised my voice. I was under pressure from handling the workload and managing other people's work, and I could have communicated myself better. However this was nearing the end of my shift and my raised voice was likea dismissive busy tone at best. When he told me he didn't like my attitude, I tried to explain that I was busy and hadn't intended to speak disrespectfully.

Instead of resolving the misunderstanding professionally, he told me to get out.

I was frustrated too, and I told him he needed to chill out and that he had a fucking problem. He raised his voice further and escorted me out.

I'm not pretending that I handled everything perfectly. I was stressed, I raised my voice, and I could have chosen my words more carefully. However, being a manager does not give someone a free pass to escalate a disagreement rather than handle it professionally. If there was a problem with my tone, it could have been addressed without turning the situation into a confrontation.

What makes this experience even more frustrating is that my employment agent apologised to me afterward and indicated that they were familiar with the difficulties surrounding this manager. I've also heard frustrations from colleagues, although I can only speak directly about what happened to me.

There's another reason this experience bothers me so much: I play a major role in introducing and encouraging new people to take up work at places like these. When I recommend opportunities to others, I want them to have a fair chance to work, gain experience, and be treated with basic respect.

Experiences like this make it much harder for me to confidently encourage people to work in these environments. If someone has a bad experience because of how a manager handles conflict, it doesn't just affect that one shift or that one employee. It can also affect whether people trust recommendations to work there in the future.

That is why this incident does not reflect well on the management experience I encountered. When people help bring new workers into the industry, they should be able to feel confident that those workers will be treated professionally. An experience like mine certainly does not help build that confidence.

I understand that managing staff is difficult. I understand that employees can have bad attitudes, stressful days, and moments when they lose their temper. That applies to managers too. But leadership requires communication, patience, and professionalism. A managerial position should come with responsibility, not an excuse to escalate every disagreement.

To reiterate, I am not attacking PARKROYAL on Beach Road as a whole. My criticism is directed at my experience with this particular loser manager and the way he power tripped like hes some sort of fucking god. I accept responsibility for my own actions, but that should not mean I have to stay silent about what happened.

I'm sharing my experience because I believe workplace disagreements should be handled properly, and because the way management treats workers can affect people's willingness to recommend these jobs to others.

Has anyone else had a similar experience with management in Singapore's hospitality industry?