u/nfEtzin

I seriously regret buying an XGIMI projector, and after this experience I would not recommend the brand to anyone.

I own a MoGo 3 Pro that was working perfectly until I installed an official XGIMI firmware update. Immediately after the update, the autofocus stopped working properly. Every time I turn the projector on, the image can be completely out of focus. Manual focus still works, so the projector is physically capable of producing a sharp image.

I contacted XGIMI support and went through their troubleshooting process. I provided the serial number, purchase invoice, video of the problem, performed the requested tests, and explained multiple times that the issue started immediately after their firmware update.

Their technical team eventually suggested that I downgrade the firmware myself using a USB drive.

The problem? XGIMI's own instructions explicitly warn that this procedure carries risks, including the projector potentially failing to boot after flashing.

I was not comfortable risking turning a projector that still works into a completely unusable device just to troubleshoot a problem that appeared after their own software update.

XGIMI then offered after-sales service, but here's their solution:

I currently live in Brazil, while the projector was purchased in Europe. XGIMI told me they cannot provide after-sales shipping from Brazil.

Their proposed "solution" is:

1. I pay to ship the projector internationally from Brazil to my sister in France.

2. My sister then ships it again from France to XGIMI's warehouse in Germany.

3. Only after they receive and process the projector will they send a replacement to my sister in France.

XGIMI will only cover the final shipment from Germany to France.

So for a problem that appeared immediately after an official XGIMI firmware update, I am expected to pay for international shipping, assume the risk of sending an expensive projector across multiple countries, involve another person in the process, and potentially spend a long time without my projector.

I even asked them to arrange shipping from Brazil, cover the international shipping, or provide another reasonable alternative. Their response was essentially that this is the maximum support they are willing to provide.

This experience completely changed my opinion of XGIMI.

A premium electronics brand isn't just about producing good hardware. After-sales support matters enormously when something goes wrong — especially when the problem appears right after the manufacturer's own software update.

Before buying an XGIMI projector, understand that if you ever move to a country outside their supported shipping regions, you may find yourself in a situation like mine: your warranty may technically exist, but actually using it can become expensive, complicated, and impractical.

I bought XGIMI expecting the level of support you'd expect from a serious international electronics brand. Unfortunately, that has not been my experience at all.

Based on how this case has been handled, I would not buy another XGIMI product, and I cannot recommend the brand.

Pergunta sincera: vocês ligam para 1 ano a mais de garantia?

Tô comparando duas cadeiras e uma tem 5 anos de garantia (Flexform) e a outra 6 anos (Elements).

Se o restante fosse parecido em qualidade e preço, esse 1 ano extra faria vocês escolherem a Elements ou é um detalhe que não muda a decisão?

Queria entender se isso realmente pesa na hora da compra ou se a maioria acaba olhando outros fatores.

Hi everyone,

After installing the latest firmware update on my XGIMI Mogo 3 Pro+, the autofocus started behaving strangely.

Every time I turn the projector on, the image is noticeably out of focus. If I go into the settings and adjust the focus manually, it becomes perfectly sharp, but after restarting the projector the problem comes back.

I also tried running the focus calibration, but it doesn't seem to solve the issue.

Has anyone else experienced this after the latest update? Is there any known fix or way to roll back the firmware?

Thanks!

Pergunta sincera: vocês ligam para 1 ano a mais de garantia?

Tô comparando duas cadeiras e uma tem 5 anos de garantia (Flexform) e a outra 6 anos (Elements).

Se o restante fosse parecido em qualidade e preço, esse 1 ano extra faria vocês escolherem a Elements ou é um detalhe que não muda a decisão?

Queria entender se isso realmente pesa na hora da compra ou se a maioria acaba olhando outros fatores.

Mais alguém em São Paulo sente que o dia simplesmente acaba do nada no frio?

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O que achei diferente ali não foi só a comida ser boa. O restaurante consegue criar uma experiência muito ligada à identidade brasileira e à energia de São Paulo ao mesmo tempo. Tem uma cozinha brasileira autoral bem forte, referências nordestinas, ingredientes brasileiros muito bem trabalhados e um ambiente que parece ter personalidade própria.

A unidade próxima da Pinacoteca também ajuda bastante na experiência toda. É um daqueles lugares que funciona melhor indo sem pressa, dividindo pratos e aproveitando o clima do restaurante.

Pra quem quer viver São Paulo pela gastronomia — e não só visitar restaurante hype — achei um dos lugares mais interessantes da cidade.

E pra vocês?