Help with Xbox purchases and refunds pls
Hi, I've had an Xbox for 3-4 years now but out of the blue my purchases didnt work, everytime I've tried to buy something in the Xbox store it says "oops something happened" and it doesn't let me do anything, so I've tried buying on Microsoft and the Xbox app, because of an error I've bought the window version of the product I was trying to buy (auric cells for dead by daylight) and now it says they denied my refund request so I'm trying to understand why because when I read it says that "it's denied due to refund policy" the only thing I could find it's the bot that tells me that if I've used the product I can't refunded it but the thing is, I can't use or even see the product, can someone help me? I would like to know why my Xbox store doesn't allow me to buy anything without an error and why I can't refund the purchase
Sorry if you can't understand this, I'm a little angry and English it's not my first language, any help will be appropriated, love u all
1- edit - I've talk with Microsoft support and they seem to have helped me, I just need to wait and see if the money comes back to my account, thanks for the help