

Support agent confirmed my refund, asked me to email support for it and was later denied.
I am never pre-paying after this experience, ever. My delivery agent came around my location an marked the order as delivered without actually delivering it, I was out rs.1637. I've fortunately had a smooth experience with swiggy support and got refunds for issues before but I order much lesser now and don't have such issues, they usually refund me right on the app and now they asked me to email support AFTER CONFIRMING that my delivery agent was not responding. They even asked "would you like me to go ahead and process refund" on chat and then proceeded to tell me I have to email them. I got a reply back on email saying they investigated and confirmed the food was delivered, it was not... why would I order the same thing again? after going back and forth I sent a threatening email to them, personally attacking delivery agent and support agent and swiggy itself and have been left on read since.
I don't want my money back at this point, I want retribution. Also, if I used a credit card for this would I have been able to claim a chargeback without being blacklisted by swiggy?