![[PSA] Beware of renting bikes from Royal Brothers: their negligence resulted in brake failure](https://preview.redd.it/taao75wtatth1.png?auto=webp&s=23e11c270dd9acdaea00fb30301c9107bef7f59c)
[PSA] Beware of renting bikes from Royal Brothers: their negligence resulted in brake failure
Original post with full details here.
TLDR:
- Bike was delivered without proper front brake
- A RB technician came home and installed incompatible brake pads from a completely different bike model - this was a disaster waiting to happen
- 20km outside Bangalore, the front brake failed completely since the pad itself came out. By sheer luck I managed to stop the bike without crashing
- Customer care's solution was to suggest that I should "carefully and slowly" ride a bike without front brake and return the bike to their hub
- The bike was booked for 24hrs/240km. Because of complete front brake failure, so far from the city, I had to cut the trip short and return home
- Even the technician who came to recover the bike confirmed incompatible brake pads were used, and he too was afraid of riding the bike back when the front brake was not working
So it wasn't a single instance of bike randomly breaking down. The pattern of how Royal Brothers fails to maintain their vehicle in working order, and gambles with the safety of their customer's as well as its employees life is crystal clear from the above incidents. A month ago, another redditor posted about how the rear brake on his bike failed when he took the bike from Bangalore to Ooty. Imagine riding on narrow, twisty roads with no rear brake!
PS: I know better than to trust rental agencies. That's precisely why I went to their hub without even booking the bike. I spoke to the staff to see if the bike had any issues. I made it absolutely clear that I was not in a hurry to book the bike, if there were any issues, I was more than happy to come back tomorrow once they were fixed. I made the mistake of believing their assurances, saw the new tyre, clean and lubed chain, checked disc rotors for scratches that indicate worn pads, and after all this diligence still ended up getting fooled.
And remember even if you crash due to a legit reason, they will profit from their own negligence by blaming you for riding recklessly. Their greed is making them to gamble with your life.