u/nycserendipity

I booked a two day reservation through Citi travel to use the Citi Strata Elite credit. There are thunderstorms and a heat dome so I asked the hotel to cancel a nonrefundable reservation. They agreed and canceled on their end.

My reservation appeared as a booking.com reservation in their system and when they cancelled it, the virtual card on booking.com gets refunded. Since I thought booking.com got their money back, I asked Citi to refund me but they said booking needs an email confirmation that it was refunded. They said they send an email and the hotel has a “confirm” button. I called the hotel 3x, citi has called the hotel and booking.com called the hotel 3 times also. They won’t share the details with me but the front desk said she manually sent an email to booking at the email they specified and they never received any emails from booking although they get them from Expedia. Booking can’t help me without the booking ID between Citi and booking.com, Citi said they can’t see the details of the reservation like the number or the email address, they can only send more emails the hotel never receives.

I got laid off and won’t have income for awhile so this would really help to get the credit back. Is there anything else I can try? It seems like a scam to keep people’s money

I joined GoWild on 4/23 and my saved credit card was used to book a non refundable flight on 4/26. I’m past the 24 hour window and I’ve found the flight details, resident address and phone number

Chase won’t refund my fare because they said it’s not fraudulent if I’ve authorized frontier transactions in the past. Frontier said a non refundable fare is already paid for and outside of cancellation window and to contact my bank.

It’s a guy in Vegas and I plan to file a police report but that won’t get my money back. Is there anything I can do?

Chase won’t let me cancel the card online either which is insane. It’s 358 and I just got laid off so really can’t afford it and also don’t want to pay for a guy’s Tampa to Vegas flight. It’s on May 6 and I really want his flight to get cancelled as well as all the karmic hell he deserves