r/frontierairlines

I signed up for the Go Wild pass last night -- submitted my payment information, and the web form never finished submitting. After five minutes, I reloaded the page and saw that it had at least created a profile for me, but did not sign me up for the pass. It DID however charge me the money for the pass.

So I go to the "contact us" page and click the "chat with us" button, and there's NO CHAT WINDOW. I see they have the option to chat through WhatsApp, so I go through the rigamarole of setting that up, and once I make it past the AI assistant and talk to a real person, it's one of those situations where you ask a question and wait five minutes for them to respond. After 30 minutes of this, they suggest I wait until later for the enrollment to "take effect."

Fine. I wait until the next morning and try to log in, and suddenly my profile doesn't exist, and my login doesn't work. My creds are stored in my password manager, so I know they aren't wrong, but I click the "reset password" link regardless. I get a response saying "If your email is in our system, we'll send you a reset link," and it never comes.

I go through the hassle of contacting customer service through WhatsApp again (and again make my way past the AI assistant), and they say "Try clearing your browser cache." I'm a web developer by trade, and I say "There's no way this is a client-side issue when your system can't send me a reset link." Their professional advice is "wait a while and try again." Last time I did that, I went from spending $200 on nothing to no longer even having an account. What's next, they delete their entire web site?

These fools are spending as little money as possible on web development, and we're supposed to trust this company to keep their airplanes in the air? Where else are they cutting corners?

https://preview.redd.it/d8o9u5pa2ekh1.png?width=1182&format=png&auto=webp&s=3190232ca3a96f4437802a8c5ccf0d3224904c43

DTW to MCO fwiw

Where should i buy tickets exactly at the counter in DFW?

I just received a notification that my flight from Orlando to Hartford has been changed from 5PM to 11:30AM.

I have been given options, but I'm hoping they'll change it back. Do they have a time limit you must pick between accepting the time or receiving a refund?

I'm 100% not flying out at 11:30AM so I'm hoping it changes again. But I don't want to get screwed by waiting too long.

I noticed that nothing is on the schedule for nonstops from DEN-CUN after 4SEP. Does anyone know if this or any other routes to Mexico will return from Denver?

CUN was their last Mexican gateway serviced after they abruptly axed their other Mexico routes from DEN in April.

I still see ORD, DFW, CLE and IAH on the schedule through winter. What's the deal?

After getting delayed for over 6 hours, my direct flight from Nashville to Denver was canceled yesterday evening. Of course we then had to wait in an extremely long line at the ticketing desk only to be told that our options were a refund of the tickets or to fly all around the country and return home late at night the next day, assuming that flight wouldn’t also get canceled.

I understand that’s pretty much standard procedure for a canceled flight but here’s the reason I’ll never fly this shitty airline again; they told us regardless of what we chose to do, they would comp a hotel room for us for the night. With that in mind, we chose to get the refund and book a flight for early the next morning with a different airline, obviously the refund from Frontier didn’t even cover half the price of these tickets.

After waiting for about two hours, we never received an email about the details of the hotel room, so we called the customer service line and waited on hold for another hour. Once we were on the phone with someone, they explained to us that because we took the refund for the flight, there was nothing they could do to comp a hotel room, which was the whole reason we made the choice not to take the other Frontier flight!

When we arrived at the airport this morning, there was no one at the Frontier ticket desk for us to talk to about this fiasco so we’re just SOL at this point.

Fuck this airline. Fuck the people that work at this airline. I will never fly on a frontier plane again in my life.

I had a trip planned for this Thursday, I was going to meet a friend, but she got called into work for the weekend. I went to try and cancel my flight but realized there’s a $89 cancellation fee, absolutely ridiculous considering that’s what my ticket cost. I was reading some other posts and apparently there’s no fees for a no show. Now I’m thinking I just shouldn’t cancel and just not show up for my flight, is this a good idea? My friend already offered to pay for my flight, knowing that they don’t offer refunds, the issue is just paying the stupid cancellation fee.

I have a flight tomorrow and went to check-in on my laptop. My mobile device does not support the frontier app so I had to scour the internet to find a way to do it online. In order to do so I had to log in to my account, which for some reason my password, which worked yesterday, does not work today. When trying to reset my password, the frontier website would either give me a technical issue page or a message claiming my password didn't meet the conditions, which it did. I am stuck, I feel like i'm digging myself a deeper ditch. All I want to do is check in for my flight and now I'm trapped in this rube goldberg machine.

Someone please help me lol. I am aware of my own incompetence to technology but I feel as if I do not harness all the blame for this rigmarole.

edit:
I did it! LETS GOOOO. SUCK MY NUTS FRONTIER

I’ve noticed an influx of mechanical delays with frontier. I’ve taken 6 flights in the last two months and EVERY SINGLE ONE was delayed for mechanical issues and I’ve seen a few posts of people complaining about the same thing. Is this just a coincidence?

Context I got lazy to book a flight and now there no go wild offer anymore is there a chance it comes back ?

Good evening,

I had a connecting flight today from FLL to MSP and it stopped in Atlanta. While I was in Atlanta they switched gates twice. Once from E4 to T15 and then back to E5. Somewhere along that line they did not check my bag in/transfer it to the other gate.

My AirTag is in the luggage and I can see precisely where it is. I have things in there I need later this week. Is it worth it dropping $300 for a round trip ticket to ensure I get a bag that has not been tampered with or rummaged through? Am I tweaking? Can I trust Frontier? This is the first time it has happened to me.

I have filed a claim and a complaint. I am also thinking of using the Frontier CC I opened a few months back( for the free checked baggage) to book the flight and just dispute it with them so they reimburse me. I know it sounds stupid but the inconvenience is ridiculous here.

Any advice would be helpful. I was traveling back from a wedding so I do have some valuables and sentimentals in there.

Thank you.

ABSOLUTELY TERRIBLE EXPERIENCE WITH FRONTIER AIRLINES. I am traveling with my family of nine, a few of whom don’t speak good english and wear hijab. we were getting aboard our flight and the flight and all got in our respective seats but we had a few confusions, since the seats were not all together we were all just talking about moving but the flight attendant overheard and rudely said to us she was going to separate us all if we keep trying to switch seats. When she was being rude I kindly pointed out to her she’s being rude and she went off on me saying she was going to move me first. She literally moved my seat away from my family (the seat which i purchased) just because I pointed out her rudeness. I’m not sure where she got the guts from to boss people around and move them just because but this is one of the most disrespectful situation to be in.

FYI for anybody searching, it seems Frontier has cancelled all their direct flights between Boston and Raleigh (at least I can’t find any after 9/7, and my 10/12 flight got rerouted through Atlanta).

Anybody know why? I’ve done those direct flights many times, and they always seem to have full planes.

Hey,

So, when I was in Dallas, I could just buy tickets at the counter if there wasn't a line. But a few months ago, I tried to do that at the Frontier counter in St. Louis Airport, and they said they couldn't book tickets there. When I asked why, they said it was because "they need to check in bags for people boarding," even though there was no one in line for a long time. I asked again, and they just said, "Even if no one is in line, they won't help me book tickets at the counter."

I even checked with STL Frontier customer care, and they said they don't have any policy like that and don't know anything about it.

Is this legit? Has this happened to anyone else?

Thanks