Dell Customer Cares has strung me along for weeks now
I have an active warranty with Dell and sent my laptop to them for repair of it's thermal issues. They tried getting more money from me by sending me an estimate for other issues they claim were not covered by the warranty which I declined. I am not interested in paying them yet more money for optional repairs.
As a result they have kept my Alienware laptop and have apparently not done any of the repairs. I have been in touch with them, but they just assure me that they are "monitoring the situation" or (better yet) "we've been trying to reach you unsuccessfully."
I have been a Dell customer for about 30 years. This is seriously making me reconsider my relationship with Dell.